Position: Office Assistant Intern
Location: Erlanger Office — 331 Kenton Lands Rd, Erlanger, KY 41018
Company: Hilltop Supply and Hardwood LLC
Employment Type: Internship
Start Date: Immediate Hire
Review Period: 90 days, with strong potential for full-time conversion
Office Timings: Monday–Friday: 8:00 AM – 5:00 PM, Saturday: As needed / upon demand
About the Role
We are looking to hire an Office Assistant Intern to support daily office operations, customer service, CRM workflows, basic accounting tasks, and warehouse coordination when required. This role is ideal for someone who is organized, detail-oriented, professional with customers, and willing to learn multiple areas of business operations.
The selected candidate will assist with customer communication, invoice processing, payment tracking, CRM updates, basic accounting support, and general administrative responsibilities.
Key Responsibilities
- Answer and manage incoming phone calls professionally.
- Assist customers with inquiries, order updates, account questions, and service-related requests.
- Support CRM processes, including customer records, order tracking, invoice creation, credit memos, payment posting, and account updates.
- Create invoices, process credit memos, receive payments, and assist with invoice reconciliation.
- Perform basic accounting support, including payment tracking, invoice follow-up, and record maintenance.
- Maintain accurate customer, vendor, and transaction records.
- Coordinate with sales, warehouse, and operations teams regarding customer orders, product availability, and warehouse updates.
- Assist with warehouse-related activities when needed, including inventory coordination, order support, product checks, and documentation.
- Support general office administration, filing, data entry, scheduling, and internal communication.
- Help ensure smooth coordination between customers, sales, warehouse, and management teams.
Required Skills and Qualifications
- Strong verbal and written communication skills.
- Ability to answer phone calls and interact with customers professionally.
- Basic understanding of CRM systems and customer management workflows.
- Familiarity with invoices, payments, credit memos, and basic accounting concepts.
- Strong attention to detail and ability to maintain accurate records.
- Comfortable using Microsoft Office, Excel, email, and business software tools.
- Ability to multitask and manage daily priorities.
- Willingness to assist with warehouse operations when required.
- Reliable, professional, and eager to learn.
Preferred Qualifications
- Prior internship, office, customer service, accounting, or operations experience is preferred but not required.
- Experience with CRM platforms, QuickBooks, invoicing systems, or order management software is a plus.
- Interest in business operations, accounting, supply chain, customer service, or warehouse coordination.
Compensation & Benefits
- Hourly Rate: $20 per hour, subject to workload, performance, and business needs – 40 hours / Week, Eligible for overtime pay.
- Paid Time Off: Twenty (20) hours in total of paid leave/vacation, in addition to company holidays.
- Retirement Plan: 401(k) eligibility with company contribution of up to 2% of annual salary, subject to plan eligibility requirements.
- Growth Opportunity: Eligibility for full-time conversion after the 90-day review period, including salary negotiation and eighty (80) hours in total of paid leave/vacation upon conversion to full-time status.
Hiring Timeline
We are looking to hire immediately.