Office Assistant

Key Responsibilities:

Scan a minimum of 20 member and caregiver charts per shift, ensuring accuracy, proper labeling, and secure digital filing.

Perform routine chart audits to verify the presence and accuracy of required documentation, including:

Annual evaluations

Criminal background checks (CBCs)

Required policy acknowledgment forms

Annual paperwork for both members and caregivers

Identify missing or incomplete charts and notify assigned case managers via email with a 24-hour response deadline.

Run criminal background checks (CBCs) as needed and notify management by email when background checks are completed.

Ensure all annual documents and policies are scanned into the appropriate system or client file in a timely manner.

Maintain a detailed daily log of charts scanned, audits completed, communications sent, and background checks processed.

Collaborate with case managers, onboarding coordinators, and clinical team members to ensure up-to-date records.

Adhere to HIPAA and company confidentiality standards at all times.

ssist in all duties within scope of practice and expertise