We are seeking a detail-oriented and proactive Office Coordinator to join our house cleaning company. The ideal candidate will be responsible for managing incoming leads, closing sales, and handling scheduling tasks to ensure smooth daily operations. Prior experience in the house cleaning industry is highly preferred.
Key Responsibilities:
Lead Management & Sales:
Respond to incoming inquiries from potential clients.
Follow up with leads, provide service information, and close sales.
Maintain an organized database of leads and conversions.
Scheduling & Coordination:
Manage the booking calendar and assign cleaning teams efficiently.
Coordinate with cleaners to confirm schedules and job assignments.
Adjust schedules as needed based on client requests and availability.
Customer Support & Communication:
Serve as the primary point of contact for clients regarding bookings, service details, and follow-ups.
Address customer concerns and provide solutions in a timely manner.
Ensure excellent customer experience by maintaining clear and professional communication.
Administrative Support:
Keep records of customer interactions, payments, and service history.
Prepare daily or weekly reports on sales and operations.
Assist with other administrative duties as required.
Qualifications & Skills:
Previous experience in the house cleaning industry is highly preferred.
Strong sales and customer service skills.
Excellent organizational and time-management abilities.
Proficiency in using scheduling software, CRM tools, and spreadsheets.
Strong verbal and written communication skills.
Ability to work independently and manage multiple tasks effectively.
& :
Flexible working hours Internet allowance after 3 months Performance incentives Annual salary increase