Office Coordinator

Location: Wrentham, MA
Full-Time | Monday-Friday, 8:00-4:30 | In-Person

Colonial Fence Co. is seeking a highly organized, motivated, and dependable Office Coordinator to become an integral part of our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping an office running efficiently.

As the first point of contact for many of our customers, you'll play a key role in delivering exceptional customer service while supporting our sales and operations teams through scheduling, invoicing, and daily administrative functions.

Responsibilities

• Answer incoming phone calls and assist customers professionally and courteously
• Schedule appointments, estimates, and installation dates
• Create and process customer invoices and maintain accurate records
• Coordinate daily office operations and support project scheduling
• Communicate with customers regarding appointments, payments, and project updates
• Maintain organized digital and physical filing systems
• Assist with general administrative tasks and office support
• Collaborate with the sales and production teams to ensure projects move smoothly from start to finish
• Identify and resolve issues proactively while maintaining a high level of organization
• Perform other administrative duties as needed
• Track KPI's and create specialized reports

We're Looking For Someone Who Is:

• Highly organized with exceptional attention to detail
• Professional, friendly, and confident communicating with customers
• A strong multitasker who can prioritize effectively
• A proactive problem-solver who works independently
• Comfortable learning new software and technology
• Reliable, punctual, and team-oriented
• Able to remain calm and organized in a fast-paced environment
• Committed to providing outstanding customer service

Preferred Qualifications

• Previous office administration or customer service experience
• Experience with scheduling, invoicing, or accounts receivable
• Strong computer skills, including Microsoft Office and Google Workspace
• Experience in the construction, home services, or manufacturing industry is a plus, but not required

What We Offer

• Competitive pay based on experience
• Paid holidays
• Opportunities for growth within a growing local company
• Supportive team environment
• Stable, full-time employment

If you're someone who enjoys staying organized, keeping things moving, and making a positive impact every day, we'd love to hear from you.