Why Join Our Team? 

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities.

Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.

Office Lead Receptionist/Surgical Coordinator

Location: Riverhead, NY

Hours: 5/8.5 shifts, Mon-Fri between 7am-7pm
Organization: New York Health - Urology (NYH-URO)

The Office lead is responsible to assist in the day-to-day operations and support the Practice Administrator by supporting the physicians, clinical and administrative staff to achieve operational goals. This role involves supervising staff, optimizing workflows, maintaining regulatory compliance, and enhancing patient satisfaction. Serving as a key liaison between physicians, staff, and external stakeholders, the Office Lead will assist in the overall success of the practice by supporting the Practice Administrator to maintain overall operational efficiency and quality of care outcomes. 

Key Responsibilities

Daily Operations Oversight:
Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.

Compliance & Risk Management:
Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.

Interdepartmental Coordination:
Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.

Staff Management & Leadership

• Team Development & Culture:
  Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
• Performance Management & Scheduling:
  Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Communication & Collaboration:
  Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.

Patient Experience & Satisfaction

• Strategic Patient Initiatives:
  Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Service Recovery:
  Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Welcoming Environment:
  Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.

Surgical Coordination

• Schedule and coordinate office and hospital procedures based on physician recommendations.
• Manage physician schedules, procedure changes, cancellations, and patient communications.
• Coordinate with surgical facilities, anesthesia, radiology, and other departments to ensure efficient scheduling.
• Obtain and track procedure authorizations, medical clearances, laboratory results, and required imaging.
• Collaborate with the authorization and scheduling teams to ensure timely coordination of procedures and office visits.
• Maintain accurate patient records, including CPT/ICD codes and documentation within the electronic medical record (EMR).
• Provide excellent customer service while assisting patients throughout the scheduling process.
• Maintain strong organizational skills, attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Other duties may be assigned as needed or required.

What we offer:

Salary: 65,000 annually 

Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)

Join us at NYH, where we are making strides in healthcare through innovative and compassionate care.
Visit our website at: Nyhealth.com
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*New York Health is an Equal Opportunity Employer.*