Reports to: Business Owner Schedule: Monday - Friday, 7:30 AM - 5:00 PM Compensation: Competitive salary + bonus opportunities
About the Role
The Office Manager performs and monitors all day-to-day operations within our office location. You'll oversee the planning, organizing, implementation, training and leadership necessary to achieve business objectives for revenue, cost control, employee retention, customer satisfaction and cleaning quality.
Key Responsibilities
Sales & Customer Service: Represent the business in a sales role during in-home customer tours, close leads and convert prospects to customers, conduct price quotes and follow-up communications.
Team Management: Recruitment, hiring, training, and performance management
Operations: Efficient scheduling coordination, problem-solving call-outs and changes, daily office operations including laundry and supply management
Training: New hire orientation and onboarding, field training coordination, ongoing employee development
Leadership: Lead morning meetings, conduct quarterly performance check-ins, ensure team success
Required Qualifications
Proven sales experience with ability to close leads and convert prospects
Willing to go through cleaning training to effectively provide accurate quotes and quality checks
High school diploma or equivalent
Valid driver's license and reliable vehicle
Basic computer skills (Excel, Word, scheduling software)
Available Monday-Friday, 7:30 AM - 5:00 PM
Must pass background check.
Desired Attributes
Communication: Excellent verbal skills, confident and comfortable with customer interaction, strong sales presentation abilities
Leadership: Ability to deliver constructive feedback, inspiring to others, conflict resolution skills
Personal Qualities: Self-motivated, dependable, trustworthy, optimistic attitude
Professional Skills: Problem-solving ability, adaptable to changing circumstances, maintains composure under pressure
Industry Knowledge: Prior cleaning experience preferred, understanding of cleaning standards and residential service expectations
Equal opportunity employer
Numbers & Facts
Location
Alpharetta, GA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Computer Skillsunmatched
Conflict Resolutionunmatched
Cost Controlunmatched
Customer Conversionunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Employee Orientationunmatched
Employee Retentionunmatched
High School Diplomaunmatched
In-Home Salesunmatched
Laundryunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Office Managementunmatched
Onboardingunmatched
Performance Managementunmatched
Presentation/Verbal Skillsunmatched
Price Quotesunmatched
Problem Solving Skillsunmatched
Salesunmatched
Sales Presentationunmatched
Staff Developmentunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Vendor/Supplier Managementunmatched
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