Office Manager - North Atlanta
Reports to: Business Owner
Schedule: Monday - Friday, 7:30 AM - 5:00 PM
Compensation: Competitive salary + bonus opportunities
About the Role
The Office Manager performs and monitors all day-to-day operations within our office location. You'll oversee the planning, organizing, implementation, training and leadership necessary to achieve business objectives for revenue, cost control, employee retention, customer satisfaction and cleaning quality.
Key Responsibilities
- Sales & Customer Service: Represent the business in a sales role during in-home customer tours, close leads and convert prospects to customers, conduct price quotes and follow-up communications.
- Team Management: Recruitment, hiring, training, and performance management
- Operations: Efficient scheduling coordination, problem-solving call-outs and changes, daily office operations including laundry and supply management
- Training: New hire orientation and onboarding, field training coordination, ongoing employee development
- Leadership: Lead morning meetings, conduct quarterly performance check-ins, ensure team success
Required Qualifications
- Proven sales experience with ability to close leads and convert prospects
- Willing to go through cleaning training to effectively provide accurate quotes and quality checks
- High school diploma or equivalent
- Valid driver's license and reliable vehicle
- Basic computer skills (Excel, Word, scheduling software)
- Available Monday-Friday, 7:30 AM - 5:00 PM
- Must pass background check.
Desired Attributes
- Communication: Excellent verbal skills, confident and comfortable with customer interaction, strong sales presentation abilities
- Leadership: Ability to deliver constructive feedback, inspiring to others, conflict resolution skills
- Personal Qualities: Self-motivated, dependable, trustworthy, optimistic attitude
- Professional Skills: Problem-solving ability, adaptable to changing circumstances, maintains composure under pressure
- Industry Knowledge: Prior cleaning experience preferred, understanding of cleaning standards and residential service expectations
Equal opportunity employer
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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone’s role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.