Office Manager

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title University Program Associate Working Title Office Manager Location Boone, NC Job Category 5 Position Number 062541 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department General Education - 202190 Primary Purpose of Position

The Office of General Education is a unit within University College that includes: the General Education Program, First Year Seminar, and University College Advising. The Office of General Education aims to prepare students to fulfill the responsibilities and meet the challenges presented by a changing world. The leadership team is charged with designing effective and efficient practices and policies that promote interdisciplinary, discovery-based learning, assessment of student learning, collaborations between curricular and co-curricular units, undergraduate research and service learning, quality advising across campus, and seamless transitions from general education to disciplinary study in a field.

The Office Manager provides administrative and programming support to the Assistant Vice Provost of General Education as well as the General Education and First Year Seminar programs.

Minimum Qualifications

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

Responsibilities of the position include but are not limited to the following:

• Manages the state and Appalachian State University Foundation budgets by reconciling each account monthly, processing budget transfers, and monitoring funding requests.
• Assists with logistical support for First Year Seminar instructors; schedules classrooms for First Year Seminar; answer questions from the general public, prospective students, current students, parents, and campus offices about the General Education and First Year Seminar programs.
• Acts as the liaison with other major departments (University College, Enrollment Management, departments, dean's offices, CEL , and Facilities Operations ).
• Provides Excel, Access, and Word files support for the directors and coordinators as well as the Faculty Coordinating Committees.
• Interprets academic and financial policies and procedures.
• Gathers data for reports to governance units such as the Office of the Provost, Chancellor's Office, and Faculty Senate.
• Solves problems for the unit.
• Manages the work flow for the General Education Program and First Year Seminar
• This position may represent the programs at university functions.

Knowledge, Skills, & Abilities Required for this Position

• This position requires knowledge of the University structure, services, programs, procedures, and practices or the capacity to learn quickly;
• Employees in this position should have strong organizational skills, a strong attention to detail and commitment to accuracy in record keeping;
• the ability to practice effective communication techniques, both orally and in writing;
• self-starter with initiative; and,
• ability to establish and maintain effective collaborative working relationships with staff and other members of the General Education office

Preferred Qualifications

Prefer technical expertise in programs such as Banner System, People Admin (ATS), Yomart, and Chrome River.

Required Functional Competencies to Successfully Perform Job Duties.

Program Administration Ability to establish expectations and clear directions for a defined program area independently. Ability to make decisions regarding the program expectations and direction to ensure program outcomes and timelines are met. Ability to identify, understand, and provide corrective alternatives for issues and problems of a more complex nature. Ability to adjust program priorities based on changing work environment and deadlines. Ability to analyze and develop information for monitoring and measuring work processes. Ability to determine program effectiveness and efficiency. Ability to identify trends in program operations or activities and make recommendations. Ability to manage the reporting of financial area or program(s), including preparation and analysis of financial statements and reports.

Communication Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group.

Customer Service Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and makes recommendations within established guidelines to meet competing needs. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Knowledge of the value of program services to the client and how to deliver those services.

Knowledge Program and Organization Knowledge of policies, procedures and precedents affecting program area(s), affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Monday-Friday, 8:00 am -5:00 pm. Occasional hours are required outside the regular work schedule.

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level Advanced Salary Grade Equivalency GN09 Salary Range Anticipated Hiring Range $48,004 - $50,530

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 09/22/2026 Closing Date 11/01/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:

• Cover Letter
• Resume
• List of three professional references with contact information

Search Chair Name Chafin Cornwell Search Chair Email cornwellsc@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56320 Posting Number 201503068P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter / Letter of Interest
• Resume
• List of References with Contact Information

Optional Documents