Office Manager & Client Service Specialist

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Office Manager & Client Service Specialist

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Job Details

Career area Office Team Position Type Date Posted 11/10/2026 Location 6601 Grand Teton Plaza, Madison, WI 53719, United States Job ID P1-7660967-1

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6601 Grand Teton Plaza, Madison, Wisconsin, 53719, US

Customer Service Representative / Office Manager

Molly Maid of Greater Madison| Central Madison, WI | Full-time | $21-$26 per hour

About Us

Are you the person who keeps everything running smoothly? Molly Maid Madison is a locally owned home cleaning business in Madison, WI and we need an organized, friendly Office Manager to run our front office, support our team of home service professionals, and make scheduled customer visits at their locations.

As a Molly Maid franchise, we draw on the proven systems, training, and brand recognition of a national company, while keeping the personal feel of a local team.

We will provide paid training for all customer facing aspects of this job according to our brand standards.

What You''ll Do

• Answer customer calls, emails, and messages with professionalism and warmth
• Manage day-to-day office operations, supplies, and paperwork
• Schedule and dispatch service appointments, and manage the calendar
• Visit customers'' homes to provide estimates and quotes in a branded company car
• Follow up on quotes, handle billing questions, and resolve concerns
• Keep customer records, invoices, and job details up to date in our scheduling/CRM software
• Support and coordinate a team of 8-10 home service professionals, keeping schedules running smoothly
• Perform other duties as needed which may include cross training in related positions

What We''re Looking For

• A warm, customer-friendly personality and excellent interpersonal and communication skills
• Strong organizational and time-management skills, with the ability to juggle multiple priorities
• Sharp problem-solving skills and the ability to stay calm and think on your feet
• Love technology, strong computer skills and enjoy learning new skills
• Experience with Jobber, Housecall Pro, or a similar CRM/scheduling system (preferred but not mandatory)
• Dependable, detail-oriented, and able to work independently
• Valid driver''s license and a clean driving record (you''ll drive a branded company vehicle to customer homes in the Madison area)

Nice to Have

• Experience in customer service, office management, or a personal or home service industry (cleaning, HVAC, plumbing, landscaping, etc.)
• Experience supporting or managing a team of 8-10 people
• Bilingual in English and Spanish

What We Offer

• Competitive pay: $20-$26 per hour, based on experience
• Fixed hours weekday schedule with occasional weekend (with prior arrangement )
• Comprehensive paid training and on boarding
• Company vehicle for customer visits
• Work for a locally owned business that benefits from the systems, expertise, and brand recognition of a national franchise
• A supportive, growing team with room to advance

Minimum Requirements

• Legally authorized to work in the United States with a valid drivers license
• Complete a background check
• 2-3 years of experience in recruiting, training, customer service, or office management or equivalent
• Ability to work Monday through Friday, 8 am to 5pm.

Ready for a fresh start where you can be your best?

If that's you, APPLY TODAY!

If you meet the requirements for this position, our system will schedule you for an interview immediately.

"You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."

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At Molly Maid, our franchise owners have been preferred employers for more than 40 years because they put a strong emphasis on our people. They provide team members with a fun, rewarding work experience, career growth and advancement opportunities, and a company they can proudly represent.

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All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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I acknowledge that each independent Molly Maid franchise hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Molly Maid ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisee''s employees; (2) supervise and control franchisee''s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Molly Maid is NOT the employer and/or joint employer for: (i) any of the job opportunity listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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