The Office Manager is responsible for leading the administrative operations team that serves as the foundation of our customer experience and operational execution.
This role oversees office personnel responsible for customer service, permitting, scheduling, product ordering, receiving, payroll support, and accounts receivable. While the position's direct reports are administrative team members, its influence extends throughout the organization by ensuring processes are followed, information flows accurately, and operational standards are consistently maintained.
The successful candidate will strengthen an existing team, develop talent, reinforce accountability, and ensure the systems and processes that support the business operate efficiently and effectively.
Leadership Philosophy
We are seeking a leader who understands that operational excellence is achieved through strong systems, clear expectations, and employee development.
You will have the opportunity to build upon existing strengths while elevating consistency, efficiency, communication, and execution.
The ideal candidate can coach and develop people, create accountability, and foster a culture where details matter, processes are followed, and customers receive an exceptional experience.
The Ideal Candidate
The successful candidate is a strong operational leader with exceptional organizational skills, sound business judgment, and a commitment to continuous improvement.
They understand that the administrative team serves as the quality control function of the organization. Through attention to detail, process management, and effective communication, they help ensure every department operates efficiently and every customer receives a high level of service.
This individual will:
- Lead with professionalism, integrity, and accountability
- Develop and strengthen an established administrative team
- Create clarity, consistency, and follow-through across office operations
- Reinforce systems and processes that support company performance
- Identify opportunities for operational improvement before issues arise
- Navigate customer escalations with confidence, empathy, and professionalism
- Inspire high performance through coaching, leadership, and employee development
- Maintain a culture that balances accountability with teamwork and mutual respect
- Possess a relentless attention to detail while keeping broader business objectives in focus
Why Join Window World?
This is an opportunity to lead the team that helps keep the business operating at its highest level.
Success in this role comes from building strong people, strong processes, and strong customer experiences. You will play a critical role in maintaining operational excellence, developing employees, supporting company growth, and ensuring every customer interaction reflects the standards of the Window World brand.
We are seeking a professional leader who understands that behind every successful operation is a disciplined, organized, and highly effective administrative team.
If you are passionate about developing people, improving processes, driving accountability, and creating operational excellence, we encourage you to apply.
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.