At IAQ Experts, we create cleaner, healthier indoor air for homes and businesses across South Texas. We are looking for an organized, detail-oriented Office Operations & Dispatching to serve as the hub of our daily operations. If you excel at scheduling, clear communication, and meticulous follow-through, we want you on our team!
Key Responsibilities
Scheduling & Dispatch Coordination: Coordinate field schedules, assign jobs, and route field technicians efficiently.
Proactive Client Follow-Up: Perform service confirmations, post-job check-ins, and warranty follow-ups to ensure 100% customer satisfaction.
Detailed Operations Tracking: Maintain accurate job records, client profiles, and real-time updates in Housecall Pro.
Real-Time Support: Monitor field progress throughout the day and communicate job updates directly to field crews.
Customer Engagement: Handle incoming inquiries and service requests with a professional, welcoming approach.
What We’re Looking For
Meticulous & Detailed: Sharp focus on accurate data entry and systematic record-keeping.
Strong Communicator: Excellent phone etiquette and clear written communication skills.
Problem Solver: Ability to multitask, manage schedule changes on the fly, and follow tasks through to completion.
Qualifications
Dispatching Experience: Prior dispatching or service scheduling experience is a plus!
Software Skills: Familiarity with Housecall Pro or similar CRM/field service software preferred.
General Skills: Strong computer literacy, organizational abilities, and a valid driver's license.
Bilingual: English/Spanish is a plus!
Why Join IAQ Experts?
Competitive Pay: $17.00–$20.00/hr (DOE)
Paid Time Off (PTO)
Stable Full-Time Position in a supportive, family-oriented team
Growth Opportunities as our company expands
Numbers & Facts
Location
San Antonio, TX
Job Type
Full-time
Salary
$17–$20 Per Hour
Skills
Change Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
English Languageunmatched
Follow Throughunmatched
Maintenance Servicesunmatched
Multilingualunmatched
Multitaskingunmatched
Office Managementunmatched
On Site Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Schedule Developmentunmatched
Spanish Languageunmatched
Time Trackingunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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