Office Manager

Office Manager – Oral & Maxillofacial Surgery
Location: Evergreen, CO
Employment Type: Full-Time | Direct Hire
Salary: $68,000–$80,000 annually
Schedule: Full-Time | Standard Business Hours
Position Overview
Wheeler Staffing Partners is seeking an experienced, organized, and results-driven Office Manager for a well-established oral and maxillofacial surgery practice in Evergreen, Colorado.

This position will oversee the daily administrative and operational functions of the practice, ensuring efficient workflows, strong financial performance, and an exceptional patient experience. The Office Manager will lead the front office team, oversee scheduling, billing, insurance, collections, and administrative processes, and serve as a key liaison between patients, providers, and staff.

The ideal candidate is a hands-on leader with experience in dental, oral surgery, or healthcare practice management who understands how to balance operational efficiency, financial accountability, employee development, and patient satisfaction.

This is an excellent opportunity for an experienced healthcare professional looking to take ownership of practice operations and make a meaningful impact within a patient-focused surgical environment.
Key Responsibilities Practice Operations & Administration

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  Oversee daily front office operations to ensure the practice runs efficiently and delivers a positive patient experience.
  
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  Manage patient scheduling, appointment coordination, records management, and insurance verification processes.
  
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  Establish and maintain efficient administrative workflows to improve productivity and patient flow.
  
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  Ensure patient records, documentation, and administrative information are accurate, complete, and properly maintained.
  
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  Monitor daily office activities and proactively address operational challenges.
  
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  Coordinate with surgical and clinical staff to ensure effective communication and seamless patient care.
  
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  Oversee office and medical supply inventory, purchasing, and vendor relationships.
  
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  Identify opportunities to improve processes, reduce inefficiencies, and enhance overall practice performance.
  

Team Leadership & Staff Development

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  Lead, supervise, and support the administrative and front office team.
  
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  Participate in hiring, onboarding, training, and development of administrative personnel.
  
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  Establish clear performance expectations and hold team members accountable for their responsibilities.
  
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  Conduct performance evaluations, provide coaching, and address performance concerns when necessary.
  
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  Foster a positive, professional, and collaborative work environment.
  
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  Ensure appropriate staffing and scheduling to support daily patient volume and operational needs.
  
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  Serve as a resource for employees regarding administrative procedures, patient concerns, and workflow challenges.
  

Billing, Insurance & Financial Management

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  Oversee medical and dental billing, coding, insurance claims, and collections processes.
  
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  Monitor accounts receivable (AR) and ensure timely follow-up on outstanding balances.
  
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  Review and resolve insurance claim denials, discrepancies, and payment issues.
  
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  Ensure accurate insurance verification and appropriate handling of patient financial information.
  
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  Monitor collections activity and identify opportunities to improve revenue cycle performance.
  
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  Prepare and review financial, billing, and collections reports for practice leadership.
  
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  Assist with budgeting, expense management, and financial planning.
  
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  Work closely with providers and administrative staff to maintain accurate billing practices and support financial performance.
  

Patient Experience & Relationship Management

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  Promote a welcoming, professional, and patient-centered environment.
  
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  Serve as a point of contact for escalated patient questions, concerns, and service-related issues.
  
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  Ensure patients and families receive clear communication and exceptional customer service.
  
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  Act as a liaison between oral surgeons, clinical staff, patients, insurance carriers, and vendors.
  
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  Address patient concerns professionally while maintaining a focus on service quality and resolution.
  
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  Support initiatives designed to improve patient satisfaction, communication, and retention.
  

Compliance & Practice Standards

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  Ensure administrative and operational processes comply with HIPAA, OSHA, and applicable healthcare regulations.
  
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  Maintain appropriate confidentiality and security of patient information.
  
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  Develop, implement, and maintain administrative policies and procedures.
  
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  Ensure accurate recordkeeping and adherence to established practice protocols.
  
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  Support staff training related to compliance, documentation, and operational best practices.
  

Marketing & Practice Growth

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  Support local marketing and community outreach initiatives.
  
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  Assist with social media, email campaigns, and patient communication efforts.
  
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  Coordinate with practice leadership on community events and promotional activities.
  
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  Help strengthen relationships with patients, referring providers, and community partners.
  
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  Identify opportunities to enhance the practice's reputation and overall patient experience.
  

Required Qualifications

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  2+ years of experience in office management, practice management, or a similar leadership role.
  
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  Previous experience in a dental, oral surgery, medical, or healthcare practice strongly preferred.
  
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  Hands-on experience with medical or dental billing, coding, insurance claims, and collections.
  
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  Demonstrated ability to lead, train, and manage administrative staff.
  
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  Strong understanding of front office operations, patient scheduling, insurance verification, and records management.
  
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  Experience monitoring accounts receivable and resolving billing or insurance discrepancies.
  
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  Strong organizational, time-management, and problem-solving skills.
  
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  Excellent written and verbal communication skills.
  
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  Ability to handle sensitive patient and financial information with professionalism and discretion.
  
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  Proficiency with Microsoft Office and healthcare practice management software.
  
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  Ability to manage competing priorities while maintaining accuracy and attention to detail.
  
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  Strong commitment to patient satisfaction, teamwork, and operational excellence.
  

Preferred Qualifications

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  Bachelor's degree in Healthcare Administration, Business Administration, or a related field; equivalent professional experience will be considered.
  
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  Previous office management experience in an oral and maxillofacial surgery practice.
  
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  Experience managing revenue cycle processes, financial reporting, and practice budgeting.
  
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  Familiarity with dental and medical insurance requirements.
  
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  Experience implementing process improvements and developing administrative procedures.
  
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  Demonstrated success improving team performance, patient satisfaction, or operational efficiency.
  

What We're Looking For
We're looking for someone who can take ownership of the operational side of the practice and lead with confidence, accountability, and professionalism.

The right candidate will be more than an office administrator. This individual will be a leader who understands how scheduling, patient experience, staff performance, billing, and collections all contribute to the success of a healthcare practice.

We are especially interested in candidates who:

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  Lead by example: Set clear expectations, support employees, and hold the team accountable.
  
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  Take initiative: Identify problems, implement solutions, and improve processes without constant direction.
  
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  Understand the financial side of healthcare: Recognize the importance of accurate billing, insurance follow-up, collections, and expense management.
  
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  Put patients first: Maintain a welcoming environment while resolving concerns professionally.
  
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  Stay organized under pressure: Manage multiple priorities while keeping daily operations running smoothly.
  
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  Build strong relationships: Communicate effectively with providers, staff, patients, vendors, and insurance representatives.
  

Compensation & Benefits
Annual Salary: $68,000–$80,000, depending on experience and qualifications.

Our client offers a competitive benefits package, including:

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  401(k) retirement plan
  
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  Medical insurance
  
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  Dental insurance
  
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  Vision insurance
  
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  Company-paid life insurance
  
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  Paid time off (PTO)
  

Schedule & Work Environment

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  Full-time, onsite position in Evergreen, CO
  
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  Standard business hours
  
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  Occasional evening or weekend availability based on practice needs
  
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  Professional oral and maxillofacial surgery office environment
  
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  Combination of administrative desk work and direct interaction with patients and staff
  
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  Approximately 80% sitting and 20% standing
  
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  Occasional lifting and movement of office or medical supplies weighing up to 25 pounds
  

About Wheeler Staffing Partners
Wheeler Staffing Partners is a full-service staffing and recruiting firm connecting talented professionals with leading organizations across a variety of industries. We work closely with our clients and candidates to create successful, long-term employment partnerships.