Job Description
Accentuate Staffing is seeking an experienced, forward-thinking Office Manager to lead administrative operations, manage team performance, and improve departmental efficiency. The ideal candidate is a proactive leader with strong analytical skills, sound judgment, and a commitment to delivering exceptional customer service.
This role is well suited for a technology-savvy professional who thrives in a fast-paced environment, takes ownership of complex challenges, and continually looks for ways to improve processes, productivity, and team performance.
Job Responsibilities
Team Leadership: Oversee daily operations, manage staffing and priorities, delegate responsibilities, and develop employees through coaching, cross-training, and performance feedback.
Customer Experience: Ensure professional, timely communication across phone, email, in-person interactions, and online platforms while resolving customer concerns and monitoring public reviews.
Administrative Operations: Manage administrative workflows, including customer registration, account verification, invoicing, payment processing, receivables, refunds, and transaction follow-up.
Problem Resolution & Accuracy: Investigate issues, make informed decisions, maintain accurate records, implement quality-control procedures, and ensure timely completion of outstanding tasks.
Technology & Process Improvement: Utilize business software and digital tools to streamline workflows, identify automation and AI opportunities, and improve departmental efficiency and productivity.
Numbers & Facts
| Location | Hillsborough, NC |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $60,000–$65,000 Per Year |
| Year Founded | 1996 |
| Website | https://www.accentuatestaffing.com/ |
Qualifications
Bachelors’ degree preferred High school diploma required
Proven management experience overseeing teams, administrative operations, and workflow improvement.
Strong analytical, critical-thinking, and problem-solving skills with the ability to make independent decisions.
Excellent written and verbal communication skills, professionalism, and emotional intelligence.
Exceptional organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
Strong technical proficiency and the ability to learn new software systems quickly.
A proactive mindset with an interest in emerging technologies, automation, and continuous improvement.
Benefits
Medical, Dental, Vision
About Company
Since 1996, Accentuate Staffing has delivered “The Power of Positive” to you. As one of the Triangle’s largest woman-owned companies, Accentuate Staffing sources candidates in the career specialties of Accounting/Finance, Office Professional, Information Technology, Scientific/Clinical, Light Industrial and R&D Consulting services. The current roster of more than 250 corporate clients is diverse, highly regarded, and often exclusive. Accentuate Staffing’s honors include nine Triangle Business Journal Fast 50 awards, four Raleigh Chamber Pinnacle Awards, No. 222 on the INC 500 list and an inaugural winner of the TBJ’s A Better World Award. Accentuate Staffing cherishes its position as a leader in the community, offering support to charitable institutions including Children’s Flight of Hope, National Students of AMF, the MS Society, the Shepard’s Table Soup Kitchen, and Stop Hunger Now among others. For detailed information on how “The Power of Positive” can impact your company or your career, please visit at www.accentuatestaffing.com.
Skills
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