Office Manager

Ace Handyman Services is Hiring an Office Manager

Location: Houston, TX

Schedule: Full-Time

Pay Rate: Starting at $20/hour + Sales/Profit-Based Bonuses

Employment Type: Permanent, Full-Time

Overview

Ace Handyman Services is a national leader in home improvement and repair, built around delivering an exceptional customer experience. As we continue to grow, we are seeking a highly organized and motivated Customer Service Representative to support daily operations, manage scheduling, and provide outstanding service to our customers.

This is an excellent opportunity for an administrative professional with a strong sales and customer service background who is looking to grow into a leadership role within a nationally recognized brand that maintains the close-knit feel of a locally owned franchise.

No construction experience required.

Responsibilities

• Respond to inbound and outbound customer inquiries and job leads in a timely manner

• Educate customers on services, pricing, availability, and service model

• Match the right craftsmen to the right customer to ensure a smooth customer journey

• Coordinate schedules and material ordering for multiple craftsmen and projects

• Utilize dispatching and scheduling software effectively

• Return customer calls and follow up with past clients

• Perform paperwork, filing, and administrative duties

• Assist in solving operational and logistical challenges

• Support daily schedule management to maximize efficiency

Requirements

• Must live within 10 miles of Hobby Airport

• High school diploma or GED

• 5+ years of administrative assistant and/or scheduling experience

• Strong sales background

• Strong customer service skills

• Excellent verbal and written communication skills

• Adaptive to technology and comfortable using scheduling/dispatch software

• Excellent office management skills

• Solid typing skills (ten-key skills a plus)

• Strong multitasking and prioritization abilities

• Solution-focused mindset and ability to think quickly

Benefits

• Starting pay at $20/hour

• Sales/Profit-based bonuses

• Vacation

• Flexible scheduling

• Advancement and growth opportunities

• Opportunity to build a long-term career with a respected national brand