Office Manager

Posting Details

Posting Details

Working Title Office Manager Position Number 01473A Department ENROLLMENT OPERATIONS Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category F Administrative Support (Clerical & Sales) Job Description

This position serves as a frontline operations role for Military Benefits and Certification Services and is responsible for delivering initial benefits guidance, triaging inquiries, and supporting day-to-day office workflows that help students access and use VA education benefits. The position also supports operational processes, maintains accurate information resources, and performs designated Chapter 31 support responsibilities in coordination with School Certifying Officials and office leadership.

Type of Recruitment Knowledge, skills and abilities

• Working knowledge of client server systems (e.g. Banner, Kuali, and Enrollment Manager).
• Working knowledge of effective customer service techniques and student-facing service delivery.
• Demonstrated excellent oral and written communication skills.
• Demonstrated interpersonal and organizational skills.
• Demonstrated problem resolution skills.
• Demonstrated ability to safeguard protected information and confidential records in a variety of formats.
• Demonstrated ability to prioritize and manage multiple operational and administrative tasks with a high degree of accuracy and strong attention to detail.
• Demonstrated ability to work with detailed and factual information from a variety of sources.
• Demonstrated ability to use PC-based software such as Microsoft Office products to manipulate data and create a variety of documents, reports, and presentations.
• Demonstrated ability to follow established procedures and communicate accurate information related to VA education benefits and student support processes.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable experience in an operations, administrative, student services, or customer service role.
• Considerable experience providing administrative, logistical, or program support in a higher education or related setting.
• Considerable experience handling detailed processes, reviewing records, or coordinating services with multiple stakeholders.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Working knowledge of university programs, policies, and procedures to assist students in navigating and persisting through the academic process.
• Working knowledge of military and veteran culture, specifically as it pertains to understanding and effectively utilizing VA education benefits in higher education.
• Working knowledge of the administrative and operational processes associated with military and veterans educational service offices.
• Working knowledge of Chapter 31 or similar student support coordination processes.
• Considerable knowledge of the admission process, academic programs, and coursework offered at the university.
• Demonstrated ability to work collaboratively with personnel across a variety of departments.

Conditions of Employment

This position is on-site.

Annual Salary/Hourly Rate Salary range between $ - $33,828 - $40,000

Posting Detail Information

Job Requisition Number S03326 Job Open To ODU Employees Only Open Date 06/08/2026 Close Date 06/12/2026 Open Until Filled No Special Instructions Summary

Please submit a complete application including a resume and cover letter by the close date to ensure your application will be considered.

Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter/Letter of Application
• Resume

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter