Office Manager of Workforce Development

Posting Details

Posting Summary

Working Title Office Manager of Workforce Development Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 29600019 Agency Virginia Highlands Community College Division Virginia Highlands Community College (Div) Work Location Washington - 191 Hiring Range $35,000-$45,000 Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Flexibility to work 40 hours weekly within the hours of 8:00 a.m. to 5:00 p.m. Monday-Fridays.

Sensitive Position No Job Description

Virginia Highlands Community College serves our community by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future.

Job Responsibilities:

• Assists the Workforce staff with enrollment of students into Workforce Development programs by guiding prospective students through enrollment and funding processes.
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions.
• Servies as an escalation resource for complex registration, funding, payment, and eligibility issues.
• Makes and assembles class materials, including rosters, attendance sign-in sheets., evaluations, instructor course packets, and related materials as needed.
• Responds to student concerns and complaints and assists with researching and resolving enrollment or operational issues.
• Submits completion-verification reports and other required information to government, professional, credentialing, and regulatory agencies.
• Enters and validates course grades, credentials, completion information, and other required student records.
• Documents enrollments, progress, and payment for FastForward, G3, FANTIC and other applicable funding programs.
• Serves as Workforce Development's primary functional resource and subject-matter expert for WES.
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, discounts, series, certificates, and related information in WES.
• Maintains advanced knowledge of WES functionality, registration workflows, funding processes, reporting, and date requirements.
• Identifies WES Issues and coordinates resolution with appropriate college, VCCS, and vendor resources.
• Develops and maintains WES procedures and provides guidance and training to Operations staff and other Workforce Development employees as appropriate.
• Conducts data-quality reviews and coordinates correction of WES discrepancies.
• Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, credentials, funding and other performance measures.
• Communicates approved program, course, and schedule changes requiring website updates.
• Monitors alignment between WES and Workforce development website information and identifies discrepancies, outdated information, broken or ineffective registration pathways, and integration issues.
• Coordinates and tracks corrections with appropriate college and vendor resources and validates implementation of corrections affecting Workforce Development course information and registration processes.
• Monitors scheduled classes and provides enrollment and fill-rate information to the appropriate program staff.
• Serves as a senior operational resource to the Workforce Development staff.
• Cross-trains Operations staff in WES, registration, funding, and related procedures.
• Provides backup support for other registration and operational functions as needed.

THIS IS NOT A REMOTE POSITION

This is a full-time position with comprehensive benefits.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Associate's degree and/or equivalent experience in administrative support and/or office management.
• Knowledge of the role of workforce development within the college community and the services provided.
• Knowledge of enrollment processes and workflows.
• Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills.
• Ability to support an environment of strategic continuous improvement.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong interpersonal skills to engage and provide support to students, instructors, staff, and other stakeholders.
• Ability to identify challenges, determine options, troubleshoot issues, and support timely resolution.
• Demonstrated ability to manage simultaneous tasks and projects to successful completion.
• Demonstrated commitment to community college philosophy and student success.
• Knowledge of workforce classes, FastForward career training, and other programs that could benefit prospective students.

Additional Considerations

• Proficiency with PeopleSoft student information system and/or Workforce Enterprise System (WES).
• Demonstrated proficiency with WES functionality, including course and class setup, registration workflows, data management, and troubleshooting.
• Experience in customer service and administrative support.
• Experience supporting workforce training, continuing education, or other noncredit educational programs.
• Experience administering FastForward, Workforce Credentials Grant, FANTIC, G#, third-party billing, or other workforce funding programs.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Occasionally for training.

Posting Detail Information

Posting Number CLS_4819P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/26/2026 Job Close Date 11/09/2026 Open Until Filled Agency Website www.vhcc.edu Contact Name Tiffany VanBuren HR Email tvanburen@vhcc.edu Phone Number 276-739-2425 Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Application Process

Submit the following:

• A letter of interest addressing qualifications for the position, view of the community college administrator role and professional aspirations
• Resume or curriculum vitae
• A completed Commonwealth of Virginia employment application online through the Recruitment Management System.
• Names of three professional references with current email address and telephone numbers
• Complete and legible set of unofficial transcripts

Additional Information

To be considered in the initial screening, ALL required application materials must be received by 5:00 pm EST on November 2, 2026.Applications will ONLY be accepted online through the Recruitment Management System. Resume, letter of interest, references and copies of ALL college transcripts must be attached to online application. Resumes will not substitute for a completed state application. Information on the application is the primary source used for screening the position. Failure to complete any section of the application may disqualify the application for further consideration. Applications should include complete work history, including periods of unemployment if applicable. Transcripts should be combined into one document and uploaded as one file. If you are having difficulty attaching documents, please call Human Resources at 276-739-2425. If the file size of the attached documents is too large, the system will not allow you to upload the documents. You will need to reduce the file size or reduce the resolution. It is the applicant's sole responsibility to ensure that all required documentation is received. Incomplete on-line applications or other materials submitted via e-mail, postal mail, fax or in-person will not be considered

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/102374

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts

Optional Documents

• Other Document
• Certificate
• Unofficial Transcript 2
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)