Office Manager

About Us

Kramer Portraits is an established, family-owned luxury portrait studio dedicated to creating beautiful, heirloom-quality family portraits and delivering an exceptional client experience.

About The Role

We are seeking a highly organized, professional, and customer-focused Office Manager to coordinate daily studio operations, manage client communications, and ensure our studio runs smoothly.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, takes ownership of responsibilities, and excels at handling challenging customer situations with professionalism and confidence.

• Kramer Portraits | Luxury Portrait Studio
• Full-Time | Tuesday-Saturday | 40 Hours/Week

Compensation & Benefits:

• $27-$34 per hour, based on experience
• Full-time, on-site position, Tuesday-Saturday
• Health insurance benefits
• Paid vacation and company holidays
• 401(k) retirement plan with employer matching after one year
• Opportunity for professional growth and expanded leadership responsibilities

Key Responsibilities:

• Client Relations: Manage customer service inquiries, resolve concerns, and professionally de-escalate difficult situations while maintaining company policies.
• Production Coordination: Serve as the liaison between clients and our production facility, ensuring timely communication and resolution of order-related concerns.
• Scheduling: Oversee photographers' and sales consultants' calendars, maximize appointment bookings, minimize cancellations, and coordinate confirmations.
• Staff Coordination: Manage daily staff schedules, timecards, attendance, time-off tracking, and coverage needs.
• Studio Operations: Assist with welcoming clients, manage supplies, and address day-to-day operational needs.
• Administrative Support: Maintain CRM records, spreadsheets, and reports; monitor and respond professionally to online reviews.

People who excel in this role:

If you have experience in the following roles or similar, we'd love to talk with you!

• Phone / Inside sales
• Retail management
• Restaurant management
• Collections

Qualifications:

• Experience in office management, customer service, luxury retail, hospitality, or a similar client-facing role.
• Exceptional communication, conflict-resolution, and customer service skills are essential.
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional, personable, and confident when handling challenging situations.
• Self-motivated, dependable, and able to work independently.
• Proficiency in Microsoft Office, particularly Excel and Outlook; experience with Microsoft Teams and CRM software preferred.

Join Our Team

We are looking for someone who takes initiative, enjoys solving problems, and understands the importance of exceptional customer service. If you are a detail-oriented professional who enjoys working with people and making a meaningful contribution to a small, established business, we'd love to hear from you.