Office Manager

Description

Key Responsibilities

• Oversee the day-to-day operations of the dental practice to ensure efficient workflows and an outstanding patient experience.
• Manage office scheduling, staffing, and daily operations to maintain appropriate coverage and productivity.
• Supervise front office and clinical support team members by providing leadership, coaching, accountability, and performance feedback.
• Foster a positive, collaborative, and patient-focused culture that supports teamwork and continuous improvement.
• Monitor key performance indicators (KPIs) and assist in implementing strategies to improve operational and financial performance.
• Coordinate patient scheduling, registration, treatment plan acceptance, billing, collections, and other administrative processes.
• Resolve patient concerns professionally and effectively while maintaining a high standard of customer service.
• Lead daily team huddles and participate in regular staff meetings to communicate goals, updates, and office priorities.
• Manage office inventory, supply ordering, vendor relationships, and equipment maintenance to support uninterrupted operations.
• Ensure accurate employee records, scheduling, attendance tracking, and completion of required documentation.
• Support recruiting efforts by assisting with candidate interviews, onboarding, orientation, and training of new team members.
• Provide ongoing coaching and professional development opportunities to help team members succeed.
• Serve as the primary liaison between the practice, doctors, and leadership to ensure clear communication and alignment with organizational goals.
• Maintain compliance with HIPAA, OSHA, infection control protocols, and all federal, state, and local regulations.
• Assist with implementing office policies, procedures, and process improvements that enhance efficiency and patient satisfaction.
• Support special projects and perform additional responsibilities as assigned.

Skills, Knowledge and Expertise

• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Strong interpersonal skills with the ability to motivate and develop team members.
• Professional, positive, and patient-focused approach to leadership.
• Ability to analyze operational challenges and implement effective solutions.
• High level of integrity, professionalism, and attention to detail.
• Proficiency with Microsoft Office and dental practice management software preferred.

• Minimum of 2 years of management or supervisory experience required.
• 4 years minimum experience in a dental, healthcare, or medical office required.
• Experience managing office operations, scheduling, and administrative teams preferred.

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, and perform light physical tasks associated with office operations.
• Ability to work in a clinical environment around dental equipment and patient care areas.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Paid holidays
• 401(k) with company match
• Continuing education and professional development opportunities
• Career growth opportunities within a growing organization