Office Operations Manager (PROGRAM MANAGER II)

Introduction

The Maryland Department of Labor is hiring an Operations Manager for the Office of Apprenticeship. If you are highly organized, detail-oriented, experienced in intermediate to advanced Excel functions, and are comfortable taking the lead, this role could be a great fit. You''ll run the office''s daily operations and supervise its administrative staff

GRADE

STD0020

LOCATION OF POSITION

Maryland Department of LaborÂ

100 S. Charles Street

Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of the Operations Manager is to provide managerial support and administrative oversight to ensure smooth daily operations of administrative functions and program compliance monitoring of registered apprenticeship programs within the State of Maryland. The Operations Manager is responsible for supervising all administrative functions, overseeing program-related processes, and managing daily office operations to ensure departmental objectives are achieved. Additionally, the Operations Manager directly manages office administrative staff, program compliance personnel, and supports the Director of the Office of Apprenticeship

POSITION DUTIES

• Provide management and oversight of Office of Apprenticeship staff. Ensure smooth daily operation of administrative functions to include program reporting, registration of apprenticeship programs and agreements, and maintenance of data integrity
• Â Assign, manage, and perform timely completion of daily office staff duties Make recommendations for policies, procedures, and processes to govern daily operations within the Office of Apprenticeship to ensure compliance with federal and state law, regulation, and policyÂ
• Coordinate with the Communications team to post updated forms, meeting schedules, agendas, and minutes to Office of Apprenticeship websites
• Monitor office equipment and inventory, including monitoring stock levels and coordinating supply orders
• Â Perform final review of approved monthly FARS time sheets and expense reports from managers before submitting to fiscal for processing
• Serve as liaison to departmental MIS personnel on program hardware/software and advise staff on effective use of applications and equipment
• Place orders/requisitions and process invoice payments. Provide direct oversight to the program compliance/review unit of the Office of Apprenticeship, ensuring effective administration of all assigned programs and functions and compliance with federal or other external requirements.

MINIMUM QUALIFICATIONS

EDUCATION: A Bachelorâs Degree from an accredited college or university in Program Administration, Business Administration, or a related area.Â

EXPERIENCE: Three years of professional experience with administering programs, two of which must include supervision of employees, and overseeing and coordinating the general operations of a unit, developing and providing training for staff

SELECTIVE QUALIFICATIONS

Applicants must meet this selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

Supervisory Experience:Â Two years of experience supervising, directing, or coordinating the work of staff, including assigning responsibilities, monitoring performance, and ensuring timely completion of assignmentsÂ

Administrative Operations Management:Â Two years of experience managing or coordinating administrative operations, office procedures, records management, reporting, and workflow processes to ensure accuracy, efficiency, and timely completion of workÂ

Information Systems, Data, & Reporting:Two years of experience using Microsoft Office applications, especially Excel, with intermediate or advanced proficiency

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Three years of experience working with registered apprenticeship programs, workforce development, or related employment and training programs

One year of experience conducting compliance reviews, monitoring program performance, maintaining data integrity, and preparing program reports

One year of experience coordinating with fiscal, information technology, communications, and other administrative units to support program operations

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. Please note: A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

• Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit

BENEFITS

Leave Benefits

Our generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on seniority, as well as six personal days each calendar year. In addition, the State offers eleven paid holidays and fifteen days of sick leave per year.

We also offer paid parental leave to eligible permanent State employees to care for and nurture children within 6 months of birth or within 6 months of an adoption of a child under 6 years of age.

Our leave policies also adhere to the Family Medical Leave Act of 1993.

Retirement Benefitsâ

Maryland State employees are eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are also eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.â

Flexible Work Schedulesâ

Employees of the State of Maryland typically work a forty-hour work week. Many State agencies offer their employees flexible work schedules. The Teleworking Program enables eligible state employees to work at home, at a satellite office, or at a Telework Center.

Student Loan Forgiveness

Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program. â Participants that meet all requirements may qualify for forgiveness on the remaining balance on his or her Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. â

To learn more about PSLF, please visit the Student Loan Repayment Benefitsâ page.Â

âFree Mass Transit Benefitâ

Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service (Local Bus Service and Express Bus Service), as well as the following Baltimore Region Commuter Bus Routes:

There is no charge to the permanent State employee with a valid State ID card. This benefit can be used any time of the day or evening, including weekends. The Free Mass Transit Benefit does not include MARC trains, commuter buses that serve Washington, D.C., or any special event buses.Â

Health Coverage

When you come to work for the State of Maryland, as a permanent State employee (or a contractual employee who works at least 30 hours per week or an average of 130 hours a month for a period greater than 90 consecutive days), you and your family may benefit from our medical, prescription, dental and vision coverage. You also may be eligible for life, accidental death and dismemberment insurance plans at low group rates.

Reduced Child and Health Care Costs

Working for the Maryland State Personnel Management System entitles permanent State employees to participate in Healthcare and Dependent Daycare Flexible Spending Accounts. These plans allow eligible employees to save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year.Â

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online application process is strongly preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

Completed applications, required documentation, and any required addendum may be mailed to:

Department of Labor Office of Human Resources

Attention: 26-005477-0035/ Linnea MakerÂ

100 S. Charles Street, 5th FloorÂ

Baltimore, MD 21201Â

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.

Inquiries regarding this recruitment can be directed to Linnea.Maker2@maryland.gov.

If you are having difficulty with your user account, need to make adjustments to a submitted application or have general questions about the online application system, please contact the MD Department of Budget and Management at Application.Help@maryland.gov.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status