Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes
Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assembly sample return kits and warehouse pickup and drop-offs
Ensure accurate and timely shipping of sample return kits
Track shipping inventory and order supplies through approved vendors
Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests and process requests in a timely manner.
Additionally, maintain the image/video review tracker and follow up on any pending requests.
Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
Escalate all unexpected issues to the Supervisor/Manager
Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
Maintains a clean work environment
Maintains a professional working relationship with internal and external customers and support staff
Storage and disposal of complaint samples in accordance with applicable procedures
Support continuous improvement of lab processes
Understand and follow procedures and regulatory requirements
Required Qualifications:
Good written and verbal communication skills
Detail-oriented
Ability to work independently and in cross-functional teams
Basic problem-solving / troubleshooting skills
Must have proof of Hep B series, be willing to undergo Hep B series, or sign waiver
Proficient in MS Office
Requires the ability to lift at least, but no limited to 50 lbs.
Preferred Qualifications:
Knowledge of the FedEx shipping system to conduct precise shipping transactions
Previous warehouse experience
Medical industry (GMP) and/or lab experience preferred
Education and Experience:
High school diploma, GED, or equivalent
Associated degree or equivalent experience
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
Work Environment:
While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Client is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
Numbers & Facts
Location
Tempe, AZ
Skills
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Document Trackingunmatched
Documentationunmatched
GLP (Good Laboratory Practices)unmatched
GMP (Good Manufacturing Practices)unmatched
Healthcareunmatched
Identify Issuesunmatched
Laboratoryunmatched
Laboratory Analysisunmatched
Laboratory Techniquesunmatched
Microsoft Officeunmatched
Office Equipmentunmatched
Order Suppliesunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Regulatory Requirementsunmatched
Shipping/Receivingunmatched
Team Playerunmatched
Time Managementunmatched
Warehousingunmatched
Writing Skillsunmatched
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