Office Support Administrator

Job Description

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Job Title: Office Support Administrator

Posting Start Date: 10/14/26

Job Description:

Position Information

Pay Range: $24-$26/hr

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Ilinois American Water is hiring an Operations Support Administrator to help facilitate activities that support field groups in Woodridge, IL. This vital operational role requires strong time management, organization, and communications skills in order to execute daily work. As an Operations Support Administrator, you will perform a variety of tasks including processing payroll, coding invoices, handling vendor relationships and coordination, addressing customer questions, and ensuring service orders are seen through to completion.

The Operations Support Administrator is responsible for perfroming a variety of complex administrative activities and support invoving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

#LI-BR1

#LI-Onsite

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to payroll, accounts payable, invoices, territory issues/receipts and purchase orders
• Research, compile and update information in various systems including databases, spreadsheets, and Microsoft Office programs
• Maintains financial and/or other business records, journals, and ledgers
• Interacts with internal and external customers regarding various issues and provides any assistance
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as PowerPlan, Coupa, SAP and myTime
• Compiles and reviews numerous multifaceted reports on a daily, weekly and monthly basis
• Performs other duties as assigned

Knowledge/Skills

• Microsoft Office Suite (i.e. Excel)
• Excellent knowledge of office procedures
• Excellent math skills
• Working knowledge of computer programs
• Knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

Experience/Education

• High school diploma or equivalent certificate required
• Bachelors degree preferred

Work Schedule

• Full-time, on-site
• Monday-Friday, 7am-3:30pm
• Overtime as needed

Physical Requirements

• Primary sedentary general administrative work
• Frequent sitting, standing and walking
• Minimal stooping, bending, and crouching
• Ability to lift up to 25 lbs.

Work Environment

• General office environment
• In some instances, must be able to lift up to 10 lbs. maximum and occasionally lift various items

Certifications & Licenses

• Valid state driver's license with ability to pass an MVR background check

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

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