Office Support Associate - NetMath

Duties & Responsibilities

• Serve as point of contact for the NetMath program.

o Handles routine inquiries, requests, and problems received via phone or e-mail.

o Consults with or reroutes items to appropriate staff as needed.

o Send routine emails to students with information on course registration, proctor information, completion, and withdrawals/refunds.

• Assist other NetMath team members on administrative and organizational tasks.

o Provide administrative support in scheduling and calendar maintenance.

o When requested, prepare necessary materials or documents for NetMath program meetings.

o Creates, updates, revises, and retrieves documentation on NetMath internal and external policies.

o Maintain digital program materials to ensure accurate information is provided and accessible.

o Makes travel arrangements from a predetermined schedule.

o Arranges travel for NetMath personnel from a predetermined schedule.

• Supports NetMath budget and finance operations (in consultation with Business Office).

o Bills, receives, and records payments.

o Prepares receipts and deposits.

o Maintains records of unit fiscal transactions.

• Other duties as assigned.