Bilingual Customer Service / Office Support – Irvington, NJ

Recruit1 is hiring a dependable and professional Bilingual Customer Service / Office Support Associate for an assignment in Irvington, New Jersey. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and can assist with daily office operations while providing excellent customer service.

Recruit1 is a human resources and staffing company with 10 years of experience.

Customer Service and Communication

• Communicate fluently in both English and Spanish with customers, clients, and coworkers.
• Answer incoming phone calls, respond to inquiries, and direct callers to the appropriate department.
• Greet visitors professionally and assist with questions or requests.
• Provide accurate information about services, procedures, and general office matters.
• Assist with resolving customer concerns and escalate complex issues to the supervisor.
• Translate or interpret basic communications between English- and Spanish-speaking individuals as needed.

Office Support and Administrative Duties

• Perform general clerical and administrative tasks to support daily office operations.
• Answer emails, organize documents, and maintain accurate records.
• Enter information into computer systems, spreadsheets, and office databases.
• File, scan, copy, and organize paperwork.
• Assist with scheduling appointments, meetings, and other office activities.
• Maintain an organized reception area and shared office spaces.
• Complete additional administrative duties as assigned by the supervisor.

Qualifications

• Fluent in both English and Spanish – required.
• Previous customer service, receptionist, or office support experience preferred.
• Strong verbal and written communication skills in both languages.
• Basic computer skills, including email, data entry, and Microsoft Office applications.
• Good organizational skills and attention to detail.
• Ability to multitask, follow instructions, and work independently or as part of a team.
• Dependable attendance, punctuality, and a professional attitude.
• Reliable transportation to and from the Irvington worksite.
• Authorization to work in the United States.

Work Conditions and Schedule

This position is based in Irvington, New Jersey. The schedule will be determined by the client and may include standard weekday business hours.

Duties involve extended periods of sitting, computer use, phone communication, and occasional standing, walking, and handling office materials.

Staff Associates must be able to perform essential duties with or without reasonable accommodation.

Professional Standards

Arrive on time wearing appropriate professional attire. Maintain a courteous and professional attitude when interacting with customers, visitors, coworkers, and supervisors.

Protect confidential information, follow office procedures, and maintain accurate records.

Communicate attendance concerns to Recruit1 and follow the supervisor's instructions throughout the assignment.