Ombudsperson

Ombudsperson

Salary

$44.89 Hourly

Location

City Hall

Job Type

Appointed

Job Number

26-00069B

Department

Ombudsman

Opening Date

09/24/2026

Closing Date

10/23/2026 11:59 PM Eastern

FLSA

Determined by Position

Bargaining Unit

Exempt

Job Level

34

• Description
• Benefits
• Questions

Pre-Employment Requirements

Employment is contingent upon successful completion of all applicable pre-employment screenings and verification of eligibility to work in the United States, in accordance with applicable laws, civil service rules, and collective bargaining agreements.

GENERAL STATEMENT OF DUTIES

Receives and initiates investigations of complaints, concerns, reports and issues arising under the ethics provisions of the City of Flint Charter, from any person against public servants and City of Flint agencies for failure to adequately perform services as required by the City of Flint Charter, ordinances, regulations and policies; and for dereliction of duty and/or misconduct in office by public servants.

DUTIES AND RESPONSIBILITIES

• Establishes rules for receiving and processing complaints, conducting investigations, hearings, and reporting findings.
• Provides an informal internal avenue for resolution of complaints and attempts to resolve issues in lieu of formal proceedings.
• Must possess a high level of integrity.
• Handles all inquiries, complaints, investigations, etc. in a professional and confidential manner.
• Works to promote a relationship of trust and cooperation.
• May subpoena witnesses, administer oaths, take testimony, and require production of evidence relevant to a matter under investigation.
• To enforce a subpoena or order for production of evidence or order to enter an office or facility of the City of Flint, to impose any penalty prescribed for failure to a subpoena or order. the Ombudsperson may apply to the appropriate court.
• May delegate in writing to a member of his/her staff the power to administer oaths and take testimony.
• Provides an annual public report on complaints received and actions taken by the Ombudspersons office.

MINIMUM ENTRANCE REQUIREMENTS

• Bachelors Degree from an accredited college or university in Public Administration, Dispute Resolution, Psychology, Social Work, Human Services, a related field, or equivalent experience. Masters Degree preferred.
• Five years of experience in municipal, state, or federal government.
• Ability and willingness to work with both legislative and executive branches of government.
• Knowledge of pertinent laws and regulations.
• Five years of experience in counseling and/or alternative dispute resolution (examples: Mediation, Negotiations).
• Demonstrated investigative and analytical skills.
• Demonstrated ability to manage multiple tasks, in a professional and timely manner.
• Demonstrated ability and willingness to work with various ethnic, social and age groups.
• Strong professional, civic or community service background.
• Demonstrated ability to supervise the staff of the office of the Ombudsperson; and
• Computer literate with excellent written and oral communication skills.

NECESSARY SPECIAL REQUIREMENT(S):

• Must pass a required criminal background check.
• Must pass a required drug test.
• No person shall be eligible to appointment to the office of Ombudsperson who has held any City office within two (2) years prior to the time of appointment.
• Upon acceptance of the position of Ombudsperson, the Ombudsperson cannot hold any office of trust or profit other than that of Ombudsperson or engage in any occupation for profit outside the duties of the Ombudsperson; and
• Upon acceptance of this position, the Ombudsperson, must operate and perform her/his duties in accordance with the United States Ombudsman Association Governmental Ombudsman Standards, and the City of Flint Personnel Rules policies and regulations.

SUPPLEMENTAL INFORMATION

SALARY

Per Section 3-506 of the City Charter, salary is commensurate with the Flint City Clerk.

APPLICATION PROCESS

You must meet the minimum entrance requirements and attach supporting documentation to be considered for employment. A formal application packet, including (1) a resume, (2) a writing sample (of at least 2 pages in length), and (3) an application, must be completed and submitted electronically through the City of Flints website for consideration. Please be sure to complete the application in full. Writing samples and resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. Such statements as: "see resume" or "see attachment", will not be accepted. Failure to supply required documentation (i.e. transcripts, drivers license, etc.) will result in disqualification for consideration. Applications are available at https://www.governmentjobs.com/careers/cityofflint. Phone calls, letters of interest, or other contacts will not be accepted or considered as a formal application or in compliance with the application process.

DISCLAIMER: The job description may be updated from time to time.

Submitting an application does not guarantee that you will be contacted for further consideration. Applicants selected for an interview will be contacted directly by the hiring department. Due to varying hiring timelines and recruitment processes, not all applicants may receive notification of the final hiring decision.

Equal Employment Opportunity Statement

The City of Flint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

Americans with Disabilities Act (ADA) Notice

Applicants requiring reasonable accommodation to participate in the hiring or selection process should contact the Human Resources Department.

The City of Flint recognizes the value of benefits to employees and their families and offers a comprehensive and competitive benefits package to eligible full-time employees. Benefits will be provided based upon employment status.

Benefits offered include the following:

Retirement Program: City of Flint eligible employees participate in the MERS hybrid plan. The MERS Hybrid Plan offers you two important tools. The stability and security of a defined benefit plan, combined with the flexibility and investment choice of a defined contribution plan to help you achieve your retirement goals. At retirement, you'll receive a modest lifetime defined benefit (DB) and a separate defined contribution (DC) account you manage.

The DC plan requires an employee pretax irrevocable contribution of 1%-5% (Exempts employees contribute 5%). The employer pays the DB portion and matches the employees DC contribution. (Maximum employer match is capped at 10% for both the DB & DC. DB is always funded first). Employee contributions are 100% vested. Employer DC contributions vest at 20% per year and fully vest after 5 years. DB portion vests after 6 years and is payable at age 60. The City of Flint is a reciprocal employer under Act 88

Insurance Benefits: The City of Flint offers medical insurance (HAP and BCBS of Michigan), dental and vision to eligible employees, their spouses, and qualified dependents. Life & AD&D and short-term disability are available for free to eligible employees after six months of employment. The City of Flint offers a $100 per month opt-out payment for any employee who has other insurance coverage through a spouse or former employer and chooses not to take the City's medical insurance.

Eligible employees can also enroll in flexible spending accounts for both medical and dependents. They have immediate access to the full amount selected while paying back that amount with pre-tax payroll deductions over the following year.

City of Flint eligible employees also participate in an HCSP plan for future retiree health care costs. Employees contribute $600 pre-tax yearly ($23.08 each pay they work and/are paid 40 hours regular wages) and the employer matches $1500 yearly ($57.70 each pay they work and/are paid 40 hours regular wages). This plan is available for use after termination of employment. (The employer match is vested 20% each year and 100% vested after 5 years.)

EAP: The Ulliance Life Advisor Employee Assistance Program is designed to help employees, their spouses or live-in partners and their dependents through the age of 26 with the many personal/work challenges that we all encounter from time to time. The Ulliance Life Advisor Employee Assistance Program is confidential, and no cost to eligible employees, spouses/partners or covered dependents.

Voluntary Plans: The City of Flint also allows eligible employees to participate in voluntary supplemental programs. Aflac, Colonial, Equitable 457 plan and Mission Square 457 plans are available to employees. The 457 plans require pre-tax deductions. The 457 plans also allow employees to borrow up to 50% of their balance with a 5-year repayment schedule.

Professional Development: Eligible employees can apply for a $500 educational reimbursement per calendar year. Curriculums must be job-related courses from an accredited educational institution while maintaining a full-time employment status.

Student Loan Forgiveness: As an employee of the City of Flint, you may be allowed to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you qualify is available from the US Department of Education.

Paid Holidays: Eligible employees receive holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, the 4th of July, Labor Day, Thanksgiving, Christmas Eve and Day. ( Sworn Officers receive Easter Sunday holiday instead of New Year's Eve holiday).

PTO (Paid Time Off): PTO is provided according to union contracts and/or exempt policies to eligible employees. Earned PTO balances carry over each year and are paid out at termination for any employee with 6-month seniority.

Flex (Comp Time): Sworn Officers are allowed to bank overtime at 1.5 hours x hours worked. Flex time is used as leave time and the employee is paid out for any unused eligible hours at termination.

01

Do you have a Bachelor's Degree from an accredited college or university in Public Administration, Dispute Resolution, Psychology, Social Work, Human Services, or a related field, or equivalent experience? If yes, you must attach transcripts.

• Yes
• No

02

Do you have at least five (5) years of experience working in municipal, state, or federal government? If yes, you must document relevant experience.

• Yes
• No

03

Do you have at least five (5) years of experience in counseling and/or alternative dispute resolution, such as mediation or negotiation? If yes, you must document relevant experience.

• Yes
• No

04

I understand that I must pass a required criminal background check and drug test as conditions of employment.

• Yes
• No

05

I understand that I am not eligible for appointment to the Ombudsperson position if I have held any City office within the two (2) years prior to appointment.

• Yes
• No

06

I understand that, upon accepting the Ombudsperson position, I cannot hold any other office of trust or profit or engage in outside employment for profit. I also understand that I must perform my duties in accordance with the United States Ombudsman Association Governmental Ombudsman Standards and the City of Flint Personnel Rules, policies, and regulations.

• Yes
• No

07

I understand that I must meet the minimum entrance requirements and submit a complete application packet electronically through the City of Flint's website to be considered for employment. My application packet must include a fully completed employment application, a resume, a writing sample of at least two (2) pages, and all required supporting documentation, such as transcripts or a driver's license, if applicable. I understand that my resume and writing sample may be uploaded as attachments but will not be accepted in place of a fully completed application or considered for qualifying credit. Responses such as "see resume" or "see attachment" are not acceptable. I further understand that failure to complete the application in its entirety or submit all required documentation will result in disqualification from consideration.

• Yes
• No

Required Question

Employer City of Flint

Address City of Flint

1101 S. Saginaw St

Flint, Michigan, 48502

Phone 810-766-7280

Website https://www.cityofflint.com/