On-Call House Manager

Work Environment:

This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to interact with patrons and coworkers, stand and sit for extended periods, physically assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position will work onsite at specified theaters. On-Call Staff are expected to pick up a shift once in a 120 calendar day period.

On-Call staff are expected to follow policy On-Call Employees Policy

Mission:

SIFF is a Seattle-based 501(c)(3) arts nonprofit dedicated to the creation of vibrant experiences and spaces that champion film discovery and arts education. Beginning in 1976 with the annual Seattle International Film Festival, then expanding into year-round programming, SIFF envisions

a thriving arts ecosystem where film discovery encourages a more empathetic, joyful, and connected world. In its three theaters, SIFF offers screenings and special programs throughout the year. Each role is a reflection of SIFF's mission and commitment to the community to share vibrant films and help audiences engage in the enjoyment of film.

Job Summary:

Reporting to the Sr Manager Cinema Operations, SIFF On-Call House Managers are responsible for the successful onsite management and execution of SIFF's eventized screenings, including: rental screenings, SIFF Festival screenings, and other highlighted SIFF Cinema screenings. House Managers ensure that screenings stay on schedule and provide excellent customer service to all SIFF customers, guests, volunteers, and staff, all while ensuring SIFF's policies and

procedures are upheld.

Responsible for leading successful & safe event operations and customer experiences both outside and inside the venue, ensuring that screenings start on time

Manages assigned events and screenings by ensuring all details are adhered to in the run of show/ show flow planning documents

Provides onsite customer service, communicating with attendees on operational procedure, box office information, event details, and programming tips. Ensures a positive screening experience for customers, communicating feedback as needed

Works closely with the SIFF Cinema staff to ensure the event runs smoothly, including ensuring SIFF Cinema staff is aware of the event parameters and answers any questions they may have

Serves as event liaison for projectionists and other event tech staff. Attends tech checks, as needed. Ensures the timely receival and understanding of show flows/ tech sheets by onsite projectionists. Also, liaises with projectionists to ensure proper technical exhibition, and smooth intro and Q&A

Acts as the onsite SIFF point-of-contact to outside vendors, such as renters, co presenters, caterers, rental equipment vendors, sound engineers, etc.

Acts as an escalation point for any customer-service issues that arise

Supports sponsor/partner activations onsite, as needed

Manages any assigned venue volunteers and staff in a manner that is consistent with SIFF policies, procedures, and standards of customer service

Ensures all event equipment and signage needs are properly set-up and struck before and after each event, including step and repeats, tables, signage, posters, and sponsor collateral

Maintains awareness of emergency procedures and responsibilities for assigned venues, and assists the cinema management team in the event of an emergency

When applicable, manages balloting procedures, making sure balloting is executed properly

Oversees the standby line operations including clear communication about timing and potential for getting into the theater, optimization of sales, and smooth flow of standby

Attends assigned trainings

Attends planning and feedback meetings, as scheduled

Completes screening reports, when assigned

Completes volunteer assessments, when assigned

Other duties as assigned

Required Skills/Abilities:

One to two years experience in event management, festivals operations, or venue management required

One to two years experience managing volunteers or staff required

One to two years customer service experience required

Keen attention to detail, including follow-through and follow-up

Excellent time management skills; with the ability to both self-manage and keep others on schedule