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On-Call Receptionist

Frank Residences

San Francisco, CA

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JOB DETAILS
SALARY
$23–$25 Per Hour
SKILLS
Administrative Skills, Assisted Living, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Emergency Response, English Language, Geriatrics, High School Diploma, Higher Education, Interpersonal Skills, Leadership, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Mobile Devices, Nonprofit, Nursing, On Call, Operational Support, Operations, Order Delivery, Physical Demands, Presentation/Verbal Skills, Psychiatry and Mental Health, Team Player, Telephone Skills, Writing Skills
LOCATION
San Francisco, CA
POSTED
Today

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

Why work with us

  • Mission-driven nonprofit organization 
  • Competitive compensation and comprehensive benefits
  • Meaningful work that positively impacts the lives of older adults every day
  • Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
  • Supportive, team-oriented environment
  • Opportunities for professional growth and development
  • Collaborative leadership focused on enhancing the employee experience

 

POSITION SUMMARY

As a Receptionist, you will serve as the welcoming face of the community by greeting and directing visitors, answering telephone and in-person inquiries, screening guests, and managing mail and parcel deliveries. This role plays a vital part in maintaining smooth daily operations while creating a positive first impression for residents, families, and guests.

KEY RESPONSIBILITIES

  • Answer all phone calls promptly and connect callers to appropriate residents or staff members.
  • Provide exceptional customer service to residents and visitors entering the community.
  • Screen and verify all visitors to ensure community safety and security.
  • Serve as liaison between parking attendants, staff, visitors, and Plant Operations.
  • Act as liaison with Fire and Police Departments and internal departments during emergencies.
  • Coordinate staff and security responses to elopement or Personal Emergency Response System (PERS) alarms.
  • Manage incoming and outgoing mail and parcels, including certified and registered mail.
  • Maintain the community's switchboard and communication log.
  • Perform other duties as assigned to support operations and resident satisfaction.

JOB DETAILS

  • Please note this role is a non-benefited role.
  • Pay Rate: $23 - $25 per hour
  • Hours: On-Call, 0-8 hours per week
  • Shift Schedule: Varies
  • Days Off: Varies
  • Working Days: Varies

REQUIRED QUALIFICATIONS

  • High school diploma or equivalent required.
  • Two years of college-level business courses preferred.
  • Associate degree in business or related field strongly preferred.
  • Minimum of two (2) years of administrative or receptionist experience.
  • One (1) year of experience operating multi-line phone systems and hand-held radios.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • Excellent written and verbal communication skills with a professional, customer-focused demeanor.
  • Demonstrated ability to build rapport with residents, visitors, and team members.
  • Ability to read, write, and follow instructions in English.
  • Ability to work a flexible schedule as needed.

PHYSICAL REQUIREMENTS

  • Ability to sit for extended periods.
  • Ability to communicate effectively in person and by telephone.
  • Ability to occasionally move throughout the community to coordinate operations or

Our investment in you.

Full Benefits(Medical, Dental, & Vision), 403(b) Retirement Plan, Paid Time Off (PTO), Tuition Reimbursement, Commuter Benefits, Weekday Shuttle Services to and from Glen Park Station.

San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the Company

F

Frank Residences

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