ON CALL Spa Therapist

Company DescriptionAN ICON EVOLVEDHonoring a celebrated legacy while shaping a bold new global chapter. In every location Delano nurtures a refined spirit of community welcoming the worlds most curious creative and well-traveled.Job DescriptionYOUR KEY RESPONSIBILITIES Perform a wide range of spa treatments including massages body treatments and add-on services in accordance with established protocols and brand standardsConduct thorough consultations with guests to determine individual needs and tailor treatments accordinglyMaintain cleanliness and sanitation of treatment rooms equipment and work areas before and after each servicePrepare treatment rooms with necessary supplies linens and products before guest arrivalEnsure guest comfort and satisfaction by providing attentive and personalized serviceMaintain accurate records of treatments provided and guest preferencesAlways uphold confidentiality and professionalism respecting guests privacy and boundariesAdhere to all health safety and hygiene regulations in accordance with spa policies and local lawsAttend all required training sessions and departmental meetingsSupport spa operations by assisting with opening and closing duties as neededCommunicate effectively with Spa coordinator and other team members to ensure seamless guest flowPromote wellness and relaxation contributing to a tranquil and welcoming spa environmentReport any maintenance issues or guest concerns to the Spa Manager promptlyWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIESCommunicate effectively both verbally and in writing to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.Remain calm and alert especially during emergency situations.Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.QualificationsSPECIFIC JOB KNOWLEDGE & SKILLSMinimum of 2 years experience as a licensed massage therapist or esthetician in a luxury spa or hospitality settingCurrent state or local licensecertification in massage therapy andor aesthetics as applicableProficient in a variety of massage techniques e.g. Swedish deep tissue hot stone prenatal andor skin care treatmentsKnowledge of anatomy physiology and contraindications related to spa treatmentsStrong customer service and interpersonal skills ability to create a welcoming and calming environmentExcellent communication skills to understand guest needs and explain services or products clearlyAbility to maintain confidentiality and discretion at all timesDetail-oriented with a commitment to hygiene and cleanliness standardsAbility to work a flexible schedule including weekends evenings and holidaysTeam player with a positive attitude and willingness to support colleaguesComfortable using spa scheduling and POS systems SpaSoft or similar systems preferredProfessional appearance demeanor and grooming standards consistent with luxury hospitalityAll team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines andor required articles of clothing will be explained to you by your supervisor.Additional InformationAll your information will be kept confidential according to EEO guidelines.