AN ICON EVOLVED
Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world's most curious, creative and well-traveled.
YOUR KEY RESPONSIBILITIES:
- Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards
- Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
- Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
- Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
- Ensure guest comfort and satisfaction by providing attentive and personalized service
- Maintain accurate records of treatments provided and guest preferences
- Always uphold confidentiality and professionalism, respecting guests' privacy and boundaries
- Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
- Attend all required training sessions and departmental meetings
- Support spa operations by assisting with opening and closing duties as needed
- Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
- Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
- Report any maintenance issues or guest concerns to the Spa Manager promptly
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE & SKILLS:
- Minimum of 2 years' experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
- Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
- Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
- Knowledge of anatomy, physiology, and contraindications related to spa treatments
- Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
- Excellent communication skills to understand guest needs and explain services or products clearly
- Ability to maintain confidentiality and discretion at all times
- Detail-oriented with a commitment to hygiene and cleanliness standards
- Ability to work a flexible schedule, including weekends, evenings, and holidays
- Team player with a positive attitude and willingness to support colleagues
- Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
- Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
All your information will be kept confidential according to EEO guidelines.