Salary Range:
$120,000 - $160,000
Transform the Future of Learning at Afni
Afni is seeking a forward-thinking, business-driven Director of Training to lead the evolution of our enterprise learning strategy. This leader will be responsible for driving workforce readiness, accelerating speed-to-proficiency, leveraging AI and learning technology, and ensuring our training organization delivers measurable business outcomes across multiple clients, sites, and lines of business.
This role goes beyond traditional training management. The Director of Training will lead learning transformation initiatives, oversee onboarding and certification programs, implement advanced learning technologies, utilize analytics to improve performance, and build scalable solutions that support Afni's operational and client growth objectives.
Based on emerging learning models that emphasize AI-enabled coaching, certification excellence, learning analytics, simulation-based training, and technology-driven performance insights, the successful candidate will help position Afni's learning organization as a strategic business partner.
- Position is on-site in our Tucson, AZ contact center.*
What You'll Do
Learning Strategy & Business Performance
- Develop and execute Afni's enterprise learning strategy, ensuring alignment with operational goals, client expectations, and workforce plans.
- Create scalable onboarding, certification, upskilling, and continuous learning programs across multiple clients and locations.
- Establish learning objectives and performance measures tied directly to business outcomes, including speed-to-proficiency, quality, productivity, retention, and customer experience.
- Partner with Operations, Client Services, Workforce Management, Human Resources, Quality, and Leadership teams to anticipate business needs and develop workforce readiness solutions.
Learning Innovation & Technology
- Lead the adoption and optimization of learning technologies, including LMS, LXP, simulation platforms, AI-enabled coaching tools, knowledge management systems, and digital adoption technologies.
- Drive innovation through emerging technologies, automation, artificial intelligence, learner analytics, simulation-based learning, and personalized development pathways.
- Evaluate and implement technology solutions that improve learner engagement, trainer productivity, certification outcomes, and overall learning effectiveness.
Certification & Readiness Governance
- Establish enterprise certification standards and governance processes that ensure learner and trainer readiness.
- Develop scalable trainer certification frameworks, assessment tools, quality standards, and performance measurement methodologies.
- Implement data-driven approaches to evaluate skill acquisition, readiness, and post-training performance.
Analytics & Continuous Improvement
- Build and maintain learning dashboards, scorecards, and executive reporting to measure training effectiveness and business impact.
- Utilize performance data to identify trends, root causes, opportunities, and strategic recommendations.
- Lead continuous improvement initiatives that improve learning outcomes while increasing operational efficiency.
Leadership & Talent Development
- Lead and develop Training Managers, Trainers, Curriculum Developers, Instructional Designers, and Learning Specialists across the organization.
- Create a culture of accountability, innovation, coaching, and continuous development.
- Develop leadership capability within the training organization and establish succession planning strategies.
Client Partnership & Executive Influence
- Serve as the primary training leader for internal and external stakeholders.
- Participate in operational reviews, client discussions, strategic planning sessions, and performance improvement initiatives.
- Build credibility with executive leadership by demonstrating measurable business value from learning investments.
Qualifications
Education
- Bachelor's degree in Adult Education, Organizational Development, Human Resources, Business, Learning & Development, or related field required.
- Master's degree preferred.
Experience
- 8+ years of progressive leadership experience in Learning & Development, Training, Workforce Enablement, Talent Development, or related field.
- 5+ years leading multi-site learning organizations within a contact center, BPO, customer experience, telecom, or operations environment.
- Experience supporting multiple clients, lines of business, and geographically dispersed teams.
- Demonstrated success leading large-scale learning transformation initiatives.
- Experience implementing learning technologies, learning management platforms, learning experience platforms, simulation tools, or digital adoption solutions.
- Proven ability to build and utilize performance dashboards, scorecards, and training analytics.
Why Join Afni?
At Afni, learning is becoming a strategic differentiator. This is an opportunity to shape the future of workforce development, leverage emerging technologies, influence executive strategy, and build innovative learning experiences that directly impact business performance.
We offer competitive compensation, comprehensive medical, dental, vision, life, and disability benefits, 401(k), paid time off, and opportunities for professional growth in an inclusive and collaborative environment.
Afni is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and applicants.
Bring your talent. Build your future. Make an impact with Afni.