Onboarding Specialist

Position Summary
The Onboarding Specialist provides administrative and customer service support, and process guidance to FMCS participant employers. The primary role of the Onboarding Specialist is to assist in the facilitation of the hiring, onboarding, and training compliance process for FMCS participant employees aligned to requirements of the Maryland Development Disabilities Administration and FMCS standards and best practices.

Position Responsibilities
Essential Functions

• Assist FMCS participant employers to facilitate all steps required for new and rehire employee onboarding.
• Receive, review, and process new hire documentation with the mission to ensure compliance with all regulatory requirements, which include but are not limited to payroll-related forms and background screenings.
• Escalate any parts of the onboarding process which result in an adverse action.
• Verify and document expiration of State-required employee training qualifications/certifications to ensure programmatic compliance.
• Assist participants in completing the US Citizenship and Immigration Services (US CIS) Form I-9 and verifies eligibility to work.
• Support the administration of employee benefits, as provided for by the participant employer as authorized by the participant's plan and budget.
• Respond to correspondence as it relates to onboarding activities, assigned service tickets, and escalated emails in the timeline outlined in the Customer Service SOP and/or FMCS contract.

Other Functions

• Maintain an understanding of program processes, requirements, and deliverables.
• Other duties as assigned.

Education & Experience Requirements

• High School Diploma or GED required; BS in business or Human Resources preferred.
• Minimum of 2 years' experience in Human Resources processing of new hire documentation, utilizing HRIS systems and applying basic employment law requirements.
• Strong attention to detail is required.
• Strong oral and written communication; strong interpersonal skills with the ability to manage positive communication in difficult situations.
• Outstanding customer service skills and ability to interact effectively and professionally.
• Ability to work independently, determine priorities, and implement necessary actions to meet reporting and processing deadlines.
• Professional and responsive in communication, conduct, and interaction with co-workers; works well as part of a team.
• Ability to work collaboratively among diverse personalities and employee populations.
• Ability to work well and adapt under pressure in an ever-changing environment.
• Proficiency in MS Word, Excel, Outlook, Adobe Acrobat, and other HR/payroll technology tools required.

Physical & Mental Requirements
Physical Demands
While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with the community stakeholders including participants, participant employers, third parties and government, the public and others encountered in the course of work.

Work Environment
This position operates in a professional remote and onsite office environment. Regular use of office equipment such as but not limited to, VoIP, printer, scanner, and computer.

Work Schedule
This position is a temporary, full-time role to provide coverage during the maternity leave for a team member. Typical work schedule is Monday through Friday, 8am-4:30pm, with occasional evening and weekend meetings or events. This position is not eligible for remote work.