Ongoing Corporate Representative

Title: Ongoing Corporate Representative (W-2 Case Manager)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

Walk alongside families as they move toward work and stability. Ongoing Corporate Representatives build each family's plan with them, stay connected through the ups and downs, and help a job become a career. 

How we serve 

•  Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. 

•  Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. 

•  In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. 

•  Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving. 

What you'll do 

•  Build each client's employment plan with them and update it as life changes. 

•  Keep regular, recurring contact with your families and help solve what stands in the way of work. 

•  Connect the whole family to child care, transportation, housing, education, and employers through our specialist team. 

•  Complete reviews, keep every case documented, and celebrate the placements: they are why we are here. 

You'll thrive here if 

•  You want relationships, not transactions, and can manage a caseload against deadlines. 

•  You see strengths in every family and build on them. 

•  Teaching, customer success, coaching, or health care backgrounds translate well; we train you on the program. 

What you bring 

•  Bachelor's degree preferred; experience in case management, benefits, workforce development, or another people-centered field. 

•  Strong organization and documentation habits; empathy and good judgment. 

•  Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us. 

Why America Works 

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. 

•  Medical, dental, and vision insurance, paid pre-tax 

•  401(k) with employer matching after one year 

•  Paid, structured training: you will learn the program, the systems, and our way of serving with us 

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history.