Online Catalog & Commerce Specialist

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. 

Team/Position Summary: The eCommerce team leads the strategy, development, operation, and expansion of Nintendo of America's (NOA) eCommerce business. The Online Catalog & Commerce Specialist will support catalog operations and processes for Nintendo eCommerce platforms, including product catalog setup, merchandising, analysis, creating and executing product placement within Nintendo shops, supporting sales and marketing campaigns, collaborating on relevant Nintendo News content, and facilitating shop layout optimization. 

DESCRIPTION OF DUTIES

• Supports day-to-day operations of Nintendo Store catalog and platforms and assists with day-to-day online merchandising activities, such as  product merchandising and sorting on Featured sections.
• Analyzes and optimizes operational procedures and product performance, working with the merchandising team to meet KPI goals and improve internal processes. Measures and reports to internal business stakeholders on merchandising effectiveness through customer traffic, online customer behavior, and purchase data to identify, prioritize, and implement improvements to achieve goals.
• Supports the development and setup of eCommerce product catalog and drives initiatives from execution through post-promotion analysis.
• Solicits and coordinates  product details with appropriate internal and external partners to maintain the Nintendo Store product catalog.
• Helps plan and execute eCommerce and marketing initiatives with multi-channel strategies.
• Drives cross-team collaboration with related teams to ensure product catalog operations, product information, and content align to desired results.

SUMMARY OF REQUIREMENTS

• 3+ years of site merchandising experience in online merchandising, preferably within online business, including experience with eCommerce business reporting and hands-on experience in product catalog coordination and ownership.
• Salesforce Commerce Cloud experience highly preferred. Relevant experience with other platforms such as Magento/Adobe Commerce, Shopify, or similar eCommerce catalog platform required.
• Experience and demonstrated understanding of digital merchandising and related technologies (including content management systems and eCommerce catalog tools).
• Understanding of a variety of concepts and practices within internet technology.
• Strong written and verbal communication skills.
• Strong analytical, reporting, and presentation skills.
• Knowledge of Nintendo, video games, and the video game industry preferred.
• Proven ability to manage multiple tasks in a deadline driven organization.
• Detail and quality orientation required.
• Experience working with confidential information preferred.
• Experience building and improving operational processes.
• Undergraduate degree in a related field or equivalent combination of education and professional experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.