Careerscape is recruiting on behalf of our client, a fast-growing subscription services company based in Austin, TX, for an Online Customer Chat Agent to support customers across the US through live chat. This is a fully remote, entry-level opportunity for someone who loves solving problems in real time and wants to build a career in customer experience with a company that values clear communication and a genuine helpful attitude.
Day to day, you will spend your shift chatting directly with customers, answering questions about subscriptions, billing, and account access, and helping them get the most out of their membership. The best fit is someone who types quickly and clearly, stays calm when juggling multiple conversations at once, and takes real satisfaction in turning a confused or frustrated customer into a happy one before the chat ends.
Responsibilities
Respond to inbound customer chats promptly and professionally
Answer questions about subscription plans, billing, and account features
Troubleshoot login, payment, and account access issues in real time
De-escalate frustrated customers and resolve concerns with empathy
Document chat interactions accurately in the CRM system
Manage multiple live chat conversations simultaneously
Identify upsell and retention opportunities during customer conversations
Escalate complex issues to the appropriate team when needed
Meet daily and weekly performance targets for response time and satisfaction
Stay current on product updates, promotions, and policy changes
Requirements
High school diploma or equivalent required
Excellent written communication and grammar skills
Ability to type at least 45 words per minute accurately
Comfortable multitasking across several chat windows at once
Reliable home internet connection and a quiet remote workspace
Prior customer service or chat support experience is a plus but not required
Basic proficiency with CRM or help desk software
Ability to stay calm and professional under pressure
Availability to work scheduled shifts, including some evenings or weekends
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling options
Home office equipment stipend
Paid training and onboarding
Opportunities for career growth into senior support or team lead roles