Job Description – Online Customer Service SpecialistBill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.Job Description:
- Will handle all incoming internet, email, social media, text, chat and phone inquires
- Will be available to respond to inquiries in a prompt, professional, well-spoken manner
- Assist customers in appropriate vehicle selection
- Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
- Will deliver inquiries/messages intended for other sales personnel and departments promptly
- Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.
Skills / Requirements
- Must have good verbal and written communication skills
- Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
- Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
- Must be proficient with Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and the ability to multi-task are required
- Must be self-motivated and goal oriented
- Must be able to hit sales quotas and closing percentages
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license