Online Support Specialist (ENTRY LEVEL)

 Online Support Specialist  Entry-level

Position Overview:

Covenant Academy is seeking a motivated and enthusiastic individual to join our team as an Entry-level Online Support Specialist. This position offers an excellent opportunity for those looking to start a career in educational technology and online support. The Online Support Specialist will work closely with our experienced team to provide technical assistance and support for our online learning platform.

Key Responsibilities:

1. Assist in providing technical support to students, teachers, and parents using the online learning platform.

2. Respond to basic technical inquiries and troubleshoot common issues related to the online platform.

3. Collaborate with senior support specialists to escalate and resolve complex technical issues.

4. Monitor support tickets and ensure timely and efficient responses to user inquiries.

5. Learn and familiarize yourself with the features and functionalities of the online platform to provide effective support.

6. Assist in user account management, course setup, and content maintenance on the platform.

7. Participate in training sessions and workshops to enhance knowledge and skills in online support.

8. Maintain accurate records of support activities and user interactions.

Qualifications:

1. High school diploma or equivalent required; Bachelor's degree in a relevant field is a plus.

2. Strong interest in educational technology and online learning.

3. Basic knowledge of computer systems, software applications, and troubleshooting techniques.

4. Excellent communication skills and a customer service-oriented approach.

5. Ability to work well in a team environment and willingness to learn from experienced professionals.

6. Detail-oriented with strong organizational skills.

7. Enthusiasm for professional growth and development in the field of online support.

If you are a self-motivated individual with a passion for technology and education, and are looking to kickstart your career in online support, we invite you to apply for the Entry-level Online Support Specialist position at Covenant Academy. This role will provide you with valuable experience and opportunities for growth in the rapidly evolving field of educational technology. Join us in supporting our students and teachers in their online learning journey.

Additional InformationCompany equity program Medical, dental, life and vision insurance Unlimited paid time off Paid family leave Short-term disability 401k plan Reimbursement for education and professional development Employee assistance program.