Onsite Customer Service Representative

Vacancy: 1

Work Arrangement: Onsite

Location: Tallahassee, FL 32309

Employment Type: Contract

Engagement Type: W2 or 1099 only; no C2C

Final Interview: In person

Position Overview

Dhaka Technologies Limited is seeking a Customer Service Representative to support a public-sector education-related customer service program.

The selected candidate will be responsible for answering calls from high school and college students regarding scholarship and grant-related inquiries. This role requires strong communication skills, professionalism, patience, computer proficiency, and the ability to remain calm and helpful when assisting callers who may be stressed or upset.

Key Responsibilities

• Answer incoming calls from students regarding scholarship and grant programs.
  
• Provide accurate, professional, and courteous customer service.
  
• Listen carefully to caller concerns and respond clearly using available guidance and resources.
  
• Assist callers with general questions, basic issue resolution, and program-related information.
  
• Document call details and customer interactions as required.
  
• Use computer systems and internal tools to access information and support caller needs.
  
• Maintain professionalism and composure when interacting with stressed or upset customers.
  
• Follow established procedures, scripts, guidelines, and escalation processes.
  
• Maintain confidentiality and handle information appropriately.
  
• Meet attendance, schedule, and performance expectations for a full-time onsite role.
  

Requirements

Required Qualifications

• High school diploma, general education degree, or equivalent.
  
• Ability to speak, read, write, and understand English.
  
• Minimum 2 years of experience in a professional work environment.
  
• Minimum 1 year of experience using a computer.
  
• Strong verbal communication and listening skills.
  
• Ability to stay calm, patient, and professional when customers are stressed or upset.
  
• Comfortable using computers and learning internal systems.
  
• Strong customer service mindset.
  
• Ability to follow instructions, procedures, and call-handling guidelines.
  
• Reliable attendance and ability to work onsite Monday through Friday, 8:00 AM to 5:00 PM.
  

Preferred Qualifications

• Previous experience working in customer support, call center support, help desk support, or a similar customer-facing role.
  
• Experience assisting students, families, or public-sector program participants.
  
• Strong attention to detail and ability to document interactions accurately.
  

Background Screening Requirement

Applicants must be able to pass a Level 2 background screening, which includes fingerprinting for statewide criminal and juvenile records checks, federal criminal records checks, and may include local criminal records checks through local law enforcement agencies.

Ideal Candidate Profile

The ideal candidate is a dependable and professional customer service representative with strong communication skills, patience, computer proficiency, and the ability to provide clear assistance to students seeking information about scholarships and grants.

How to Apply

Interested candidates who meet the qualifications should send their CV to:

talent@dhakatech.us