Onsite Field Service Engineer (Data Center)

Job Title: Onsite Field Service Engineer

Location: Ellendale, ND / Centennial, CO 80112 / Lithia Springs, GA / Belleville, IL / Sandusky, OH / Memphis, TN / Chester, VA (10 roles)

Duration 6-12 Months+

W2 Rate: $42/hr.

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

EXPERIENCE WITH POWEREDGE IS HIGHLY DESIRED!

What You'll Do

Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when needed

What You Bring

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving abilities

Comfortable working independently on-site and communicating clearly with customers

Willingness to learn and support emerging technologies, including AI platforms

Qualifications

3-5+ years of experience in technical support, field service, or data center roles

Associate or bachelor's degree in IT or related field (or equivalent experience)

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)

Experience with server swaps and deployments

#LI-MK1

When you create an applicant profile or apply for a position at Charter Global Inc. ("CG") and its subsidiaries or affiliates, we collect and process personal information (including identifying and qualifying information about you, your work history, and your background) which we consider to be necessary for the recruitment, hiring and employment process. Your personal information will be retained and used by CG for the purpose of considering your qualifications for employment, as required by law, and may also be used during your employment at CG or as an affiliate of CG if you are hired to work with us. In addition, certain personal information you have provided to us, including your name and personal email address may be shared with third-party service providers for purposes relating to background checks and in preparation for your onboarding at CG if you receive an offer of employment with us. By providing such information through the Recruiting Platform, you acknowledge and consent to our collection and use of this information in accordance with the CG Legal Policy, and, as applicable, the terms and conditions of any subsequent employment agreement.