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Skills
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Equipment Maintenance/Repairunmatched
Fleet Managementunmatched
Help Deskunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Multitaskingunmatched
Office Equipmentunmatched
Organizational Skillsunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
Production Volumeunmatched
Salesunmatched
Team Playerunmatched
Time Managementunmatched
Vehicle Fleetsunmatched
Description
Applied Innovation is seeking an On-Site Production Print Specialist & Printer Fleet Coordinator to support one of our valued client locations in the Southfield, MI area. In this role, you will oversee the day-to-day operations of the client's production print environment while also providing support for end-user printer and equipment service needs as they arise. The ideal candidate is dependable, detail-oriented, and customer-focused, with strong communication, problem-solving, and organizational skills.
Duties and Responsibilities:
Print Center Management
Operate high volume production print equipment and office equipment and accessories.
Complete print production, delivery, and output requirement needs of the production Print Center
Manage all site production print workflow needs
Document creation capabilities
Responsible for on-site inventory of production parts and supply items
Equipment Fleet Management
First responder/ First level triage
Service call reporting and resolution
Liaison with client IT
Additional Responsibilities
Excellent interpersonal, communication, and time management skills with the ability to meet time sensitive deadlines.
Strong problem-solving skills and the ability to handle escalated issues professionally.
Key contact for both the Applied Innovation Customer Loyalty Center, Service and Sales departments.
Maintain daily logs & reporting.
Perform other duties as assigned.
Education/Experience Requirements:
High school diploma or equivalent.
Strong ability to work collaboratively in a team environment.
High attention to detail with the ability to multitask without sacrificing accuracy.
Task oriented with the ability to manage multiple priorities effectively.
Ability to work independently while maintaining accountability to team and customer goals.
Experience in production print and inventory management helpful.
Adaptable and able to thrive in a fast-paced environment.
What We Offer:
Competitive pay
Paid holidays, PTO, floating holiday, and paid volunteer time.
Comprehensive benefits package starting on your 31st day of employement including:
Medical, dental, and life insurance
Short-term disability
401(k) with company match
Career advancement opportunities in a growing, family-owned business.
This position requires background clearance along with client clearance requirements.