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Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Leadershipunmatched
- Operational Communicationsunmatched
- Time Managementunmatched
- Workforce Managementunmatched
Description
Teleperformance USA in Warren, MI is seeking a Workforce Management Analyst to oversee real-time scheduling, occupancy, and agent adherence in a 100% onsite environment. The role requires open availability for adaptive scheduling, starting on third shift (11 pm to 7 am ET).You will monitor thresholds, communicate with operations, recruit overtime, generate alerts, and prepare client and leadership reports. A background in Excel and strong communication are essential for success.#J-18808-Ljbffr
Numbers & Facts
| Location | Warren, MI |
| Company Size | 1,000 to 1,499 employees |
About Company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.