RCC-Sales-BM&EN-27-July-2026 Teleperformance SERCC-Sales-BM&EN-27-July-2026Georgetown, TXProviding a high caliber Customer interaction as measured by client call quality reports, call audits, and customer satisfaction survey; Providing pre-sales consultative solutions, which explain features and advantages of cleint products to Customers who call Retail Contact Center Sales and Service; Logging of correct and valid orders and accurately logging all Saved For Later ("SFL") opportunities; Selling and providing sales support for client products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores; Presenting to the public a strong working expertise in all client products (now and in the future) as measured by client call quality reports, call audits and Customer Satisfaction Survey scores; Ensuring innovation and quality in all Customer interactions as measured by client call quality reports and Customer Satisfaction Survey scores; Capturing all required data elements in client internal Online Store and other systems of record as required by client training and operational procedures; and. Maintaining a general awareness of client strengths in the industry.
Remote --- Automotive Customer Service Representative (Spanish Bilingual) Teleperformance SERemote --- Automotive Customer Service Representative (Spanish Bilingual)Remote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Assessment Retake Only - Internal Teleperformance SEAssessment Retake Only - Internal{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Remote --- Customer Service Representative Teleperformance SERemote --- Customer Service RepresentativeRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Healthcare Customer Service Representative - Remote Oklahoma Only Teleperformance SEHealthcare Customer Service Representative - Remote Oklahoma OnlyOKRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Pre-License Training-- Onsite Teleperformance SEPre-License Training-- OnsitePort Saint Lucie, FL{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Licensed Insurance Representative - Onsite Teleperformance SELicensed Insurance Representative - OnsitePort Saint Lucie, FL{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Remote Property & Casualty Licensed Insurance Representative - Non-Sales Teleperformance SERemote Property & Casualty Licensed Insurance Representative - Non-SalesRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Remote --- Automotive Customer Service Representative Teleperformance SERemote --- Automotive Customer Service RepresentativeCARemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Technical Support Representative - Onsite Teleperformance SETechnical Support Representative - OnsiteBrownsville, TX{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Healthcare Customer Service Representative - Remote Teleperformance SEHealthcare Customer Service Representative - RemoteCARemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Healthcare Customer Service Representative - Remote Teleperformance SEHealthcare Customer Service Representative - RemoteHIRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Healthcare Customer Service Representative - Remote Teleperformance SEHealthcare Customer Service Representative - RemoteRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Banking Customer Service Representative English/Bilingual - Onsite Teleperformance SEBanking Customer Service Representative English/Bilingual - OnsiteBrownsville, TX{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Licensed Insurance Representative - Onsite Teleperformance SELicensed Insurance Representative - OnsiteRichmond, VA{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
Healthcare Customer Service Representative - Remote Teleperformance SEHealthcare Customer Service Representative - RemoteTNRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnntntn n n nnnn n n n n n n n n n n n n n n n n n n n n n n n n n n nn n nnn nnnn n n n n n n n n n n n CAREERS Unitedn Statesn n n n n n n n n n nn n n n n n n n n n n n n n n n n n n n n n n n n n n n Globaln n n n en-usnn n...
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteTampa, FLRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystGreenwood, INParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteHenrico, VARemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteBirmingham, ALRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystGrand Prairie, TXParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewOnsite Real-Time Workforce Management Analyst TeleperformanceOnsite Real-Time Workforce Management AnalystWarren, MITeleperformance USA in Warren, MI is seeking a Workforce Management Analyst to oversee real-time scheduling, occupancy, and agent adherence in a 100% onsite environment. A background in Excel and strong communication are essential for success.#J-18808-Ljbffr.
NewWorkforce Management Realtime Analyst TeleperformanceWorkforce Management Realtime AnalystBrownsville, TXGenerate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink). Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes).
NewBilingual (Spanish/English) Customer Service Representative - Onsite TeleperformanceBilingual (Spanish/English) Customer Service Representative - OnsiteColumbia, SCWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystCordova, TNParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteHouston, TXRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystAlbuquerque, NMParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystSalt Lake City, UTParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystLittle Rock, ARParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystLouisville, KYParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystTallahassee, FLQualificationsAt least 3 months' training experience preferredCandidate must have Open AvailabilityMust be compliant with Training requirements when training classes, such as being on webcam for full duration of classMust be coachable, open-minded with taking in feedback from new hire agents to adjust training style. Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteWausau, WIRemoteWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
NewEvent Marketing Manager TeleperformanceEvent Marketing ManagerSalt Lake City, UTWith a focus on facilitating new business revenue growth, generating leads, increasing brand awareness, and nurturing existing client relationships, this individual will support the organization's business development, account management and marketing teams through the effective management of event budgets, logistics, and post-event reporting, ensuring a seamless experience across all engagements. M ust have high level of proficiency with various software applications programs including Microsoft PowerPoint, Microsoft Word, and Excel as well as event management software and tools such as Cvent, Goldcast , ON24, Eventbrite, or similar platforms.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteGreenwood, INRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteCordova, TNRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystHuntsville, ALParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewTrainer/ Quality Analyst TeleperformanceTrainer/ Quality AnalystGlen Allen, VAParticipate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
NewWorkforce Management Forecasting Analyst TeleperformanceWorkforce Management Forecasting AnalystWarren, MIforecasted volumesCreate, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptionsCollaborate with various internal customers on impact analysis for proposed Contact Center changesCollaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data providedCollaborate with supplier performance management and business performance management on initiatives to improve service and efficienciesPerform various analyses, formulate conclusions, and present conclusions to managementActively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunitiesWork with business to develop short-term and long-term financial forecasts and budgetsGenerate innovative solutions to drive financial savings and hold business partners accountable to achieving resultsProvide variance analysis on forecast performanceDevelop and maintain reporting tools that help analyze forecasting trendsOversee Contact Center data in relation to ContactOversee contact volume and handle timeHeavy reporting duties after forecasting the data for the Contact Center line of businessAssist with reporting and creating innovative ways to look at dataQualificationsBachelors/Associates highly preferred but not a requirement – relevant experience is also accepted2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting)Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEXExperience with reporting, forecasting, analytics, workforce strategiesPrevious contact center experience preferredBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
NewPre-Licensing Training Agent - Remote TeleperformancePre-Licensing Training Agent - RemoteLouisville, KYRemoteUpon completing the Pre-Licensing course and passing the State Insurance Exam, you will enter into our Insurance department at TP to use your License along with excellent decision-making skills to find innovating ways to resolve issues and respond to customer concerns while adhering to company and departmental guidelines. Category: Customer Service/Support As a Pre-License Support Specialist, you will be undergoing a 7 -day paid training to help you prepare for the State Insurance Exam to become a Licensed Insurance Agent.
NewCustomer Service Representative - Onsite TeleperformanceCustomer Service Representative - OnsiteHenrico, VAThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.