Build a safer, smarter warehouse—one shift at a time
Symbotic’s Customer Operations organization is seeking an Onsite Robotics Operations Lead to champion day-to-day performance of our robotic material handling system at a customer location. You’ll guide people, process, and technology to deliver quality, safety, and throughput.
Why this role matters
Reporting to the Automation General Manager, you are the operational heartbeat of a high-visibility customer site. Your leadership turns SOPs into results, data into decisions, and a talented team into a high-performing unit.
What you’ll own
- Safety leadership: meet daily commitments under OSHA, Symbotic, and customer procedures.
- Team management: align hourly and salaried staffing to operating patterns; set objectives, train, coach, and complete performance reviews.
- Operational control: apply and evolve SOPs as the system runs at varying levels; adjust tactics to match business conditions.
- Issue mastery: develop standards, processes, procedures, and documentation to address recurring problems efficiently.
- Performance culture: assess team capabilities regularly and motivate the team to surpass customer expectations.
- Stakeholder communication: keep local customer leaders and Symbotic HQ informed and aligned.
- Analytics & reporting: monitor system performance, identify trends, propose solutions, and deliver KPI reports per contract.
- Incident response: conduct accident investigations using sound judgment and document per company guidelines.
- Other duties as assigned.
What you bring
- Associate or bachelor’s degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation—or equivalent experience.
- At least 3 years in operations leadership within manufacturing or a related setting.
- Strong grasp of automation, warehousing practices, and business processes.
- Ability to inspire and guide cross-functional and cross-facility teams.
- Confidence engaging with executives and customers to drive excellence.
- Independent work style with adherence to maintenance procedures and manuals.
- Solid Microsoft Office Suite skills.
Environment & physical expectations
- Frequent stair climbing within the automation structure; routine work near elevated railings.
- Work is indoors with environmental exposure; temperatures may range from 105° to 32° Fahrenheit.
- Periods of construction activity require PPE: hard hat, safety vest, steel-toe footwear, safety glasses, ear protection, and fall protection (e.g., harness).
- Ability to safely and efficiently lift up to 50 lbs and move items up to 80 lbs.
- Stand or walk for 10–12 hours with frequent reaching.
- Comfort working at heights up to 45 feet and in confined areas of 24 inches; ability to stand, climb, balance, stoop, kneel, crouch, or crawl.
- Capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement with both hands and feet.
- Compliance with all safety requirements, including Lockout/Tagout and fall protection protocols, is mandatory.