Your Role:
Miltenyi Biotec is seeking a highly skilled Onsite Service Engineer to serve as the dedicated on-site at customer facility. In this customer-facing role, you will act as Miltenyi's primary technical representative, supporting advanced instrumentation critical to cell therapy manufacturing, biomedical research, and GMP-regulated environments-helping to advance therapies that directly impact patient lives.
While this position is distinctly an engineering role, you will work closely and collaboratively with our skilled technical teams, leveraging their expertise to ensure equipment remains fully operational, compliant, and optimized for performance. Together, you will form a seamless partnership, combining engineering insight and hands-on technical skill to deliver exceptional service and support.
You will operate independently in a dynamic, high-stakes environment, interfacing regularly with scientists, manufacturing professionals, and quality assurance teams to enable groundbreaking science and manufacturing excellence. This role blends strategic problem-solving, project management, hands-on engineering, and professional communication, overseeing the full equipment lifecycle-from installation and qualification to troubleshooting and preventive maintenance-with access to Miltenyi's robust internal engineering and technical network.
Success requires not only deep technical expertise but also the confidence, integrity, and professionalism to operate autonomously, make informed decisions in regulated environments, and build trusted, collaborative relationships with both our internal teams and customer stakeholders at the forefront of innovation.
Essential Duites and Responsibilities:
- Act as the primary on-site technical representative, serving as the face of Miltenyi Biotec at a critical customer location, and owning all aspects of service, support, and customer communication related to our instrumentation.
- Independently manage the installation, qualification, maintenance, and repair of complex biomedical equipment and software systems, ensuring compliance with GMP, GDP, and site-specific protocols.
- Build and maintain strong professional relationships with customer stakeholders, including scientists, engineers, quality teams, and operations managers - communicating effectively and confidently with individuals at a high scientific and technical level.
- Troubleshoot and resolve complex, multi-domain issues involving mechanical, electrical, software, and network components, escalating strategically when necessary while maintaining ownership of the case.
- Maintain rigorous and compliant documentation, including service reports, calibration records, inventory tracking, and change control logs, in accordance with regulatory and internal quality standards.
- Coordinate service requests and complaints within GMP environments, ensuring timely response, proper tag-out procedures, and comprehensive follow-through.
- Collaborate cross-functionally with internal teams such as Technical Support, MSAT, Engineering, Quality Control, and Sales to ensure aligned and efficient service delivery.
- Operate with a high degree of autonomy, managing priorities and service demands independently, while leveraging the full support of Miltenyi Biotec's technical infrastructure and resources.
- Participate in ongoing training and professional development, staying current on Miltenyi product updates, regulatory changes, and industry best practices.
- Manage personal and on-site inventory of spare parts and engineer consumables, auditing, order placement, receipt, storage, control, distribution and consumption of spare part and engineer controlled consumable stocks at the site.
Requirements:
- Bachelor's degree in biomedical technology, Electronics, Mechatronics, or a related engineering field, and 5+ years of relevant experience supporting complex biomedical, analytical, or automation systems: Or associate's degree in one of the above fields, or completion of an applicable Military Occupation Designation (MOS) or General Schedule (GS) rating of 5 or above, and 7+ years of experience in similar roles.
- Proven experience in customer service or relationship and the ability to interface effectively with scientific and technical customers.
- Strong hands-on background in diagnostics, maintenance, or integration of electromechanical systems.
- Experience with GMP-regulated, cleanroom, or high-tech manufacturing environments is highly desirable.
- Experience with inventory control, management and proficient in the use of diagnostic tools, measurement equipment, and software platforms to ensure operational readiness and regulatory compliance.
- Proficient in Microsoft Office and able to quickly learn and navigate custom or proprietary software platforms used for diagnostics, compliance, and reporting.
- Drivers License required.
- Schedule A: runs Monday - Thursday from 7A-6P supporting On Call on Fridays 4P-11P
Schedule B: runs Friday - Sunday from 7A-6P supporting On Call on Mondays 4p-11p
Schedule will rotate each week.
Knowledge / Skills / Abilities:
- Multidisciplinary engineering proficiency across mechanical, electrical, and software systems, with the ability to diagnose and resolve complex, system-level issues in the field.
- Fluent in interpreting schematics, wiring diagrams, and technical documentation, applying engineering judgment to real-world service and integration challenges.
- Skilled in the calibration, alignment, and repair of electromechanical biomedical systems, with hands-on experience in assembly and component-level troubleshooting.
- Working knowledge of instrument networking and PC-based control systems, including integration with lab information systems and regulated IT environments.
- Professional demeanor and credibility when working alongside high-level scientists, engineers, and GMP stakeholders; comfortable representing the company as the sole on-site technical lead.
- Able to translate complex technical issues into clear, actionable information, whether communicating with scientists, operators, or internal engineering teams.
- Highly organized, self-directed, and confident in independent decision-making, especially in regulated environments where accuracy, timing, and compliance are critical.
- Effective at managing priorities in a dynamic sett