Onsite Support Technician

Request ID:114300-1
Title: Onsite Support Technician
Locations: Austin, TX
Duration: 6 months
Pay Range: $35 - $37/Hour on W2 (All inclusive)

We are seeking an Onsite Support Technician to provide hands-on technical support for end users and IT equipment. The ideal candidate will have experience with laptop deployment, OS installations, troubleshooting hardware/software issues, and delivering excellent customer service.

Key Responsibilities:

• Perform Windows OS installation, configuration, and upgrades.
• Execute laptop refresh and device replacement activities.
• Provide onsite support for desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support end users by diagnosing and resolving technical problems promptly.
• Assist with user account setup, software installations, and system configurations.
• Maintain accurate documentation of incidents, requests, and resolutions.
• Coordinate with IT teams for issue escalation and resolution.
• Deliver excellent customer service and maintain positive user relationships.
• Work collaboratively as a team player in a fast-paced support environment.

Required Skills:

• Experience with OS installation and imaging.
• Laptop refresh and deployment experience.
• Desktop/Laptop troubleshooting.
• End-user support and customer handling skills.
• Strong communication skills.
• Hardware and software troubleshooting.
• Ability to work independently and as part of a team.
• Knowledge of Windows operating systems and Client Office.

Preferred Qualifications:

• Experience in an enterprise IT support environment.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
• Basic understanding of networking concepts and Active Directory.