Onsite Support Technician - II

Position Overview

The Onsite Support Technician - II provides onsite technical support, operation, and maintenance of audiovisual (AV) and IT systems at a customer location. Working closely with customers, Avidex team members, and technical resources, this role helps ensure systems operate reliably and that meetings, conferences, and events receive the appropriate technical support.

The position is responsible for troubleshooting and resolving AV/IT system issues, performing preventive maintenance, supporting meeting and event technology, and documenting service activity. Success in this role requires hands-on AV/IT experience, strong troubleshooting skills, a working knowledge of computers and networking, and the ability to provide responsive, professional support in a customer-facing environment.

Skills & Core Strengths

• AV/IT systems operation and technical support
• Technical troubleshooting and issue resolution
• Audio, video, and control system support
• Computer systems and network fundamentals
• Preventive maintenance and system testing
• Meeting, conference, and event support
• Customer-focused service delivery
• Technical documentation and service reporting
• Problem-solving and attention to detail
• Communication and cross-functional collaboration
• Time management and prioritization

What You'll Do

• Provide onsite AV/IT support for meetings, conferences, and events, including setup, operation, and tear-down.
• Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
• Coordinate AV resources for scheduled events and last-minute support requests.
• Perform preventive maintenance and document system issues, repairs, and resolutions.
• Review and manage open support tickets and service requests.
• Provide technical assistance to team members as needed.
• Maintain accurate service documentation, timesheets, expense reports, and parts records.
• Follow company and customer safety requirements.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or GED required; associate degree preferred.
• 2+ years of technical or onsite support experience in the AV/IT industry.
• AVIXA CTS certification or ability to obtain it within one year.
• Working knowledge of Windows and Apple environments and computer networking.
• Experience operating, troubleshooting, and maintaining integrated AV/IT systems.
• Experience using AV/IT hand tools, test equipment, and related software.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a customer-facing environment.

Work Requirements

• Schedule may vary based on customer needs, including occasional weekend work.
• Ability to stand, walk, sit, kneel, and crouch as required.
• Ability to lift and carry up to 50 pounds with assistance.
• Ability to work in varying environmental conditions.

About Us

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Onsite Support Technician - II to join our team.

What we offer:

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer match
• Up to 120 hours of PTO (accrued)
• 10 Paid Holidays
• 8 hours to volunteer on your favorite cause
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.