Job Title: Application Support Engineer (L3 Production Support)
Location: Addison, TX (Hybrid)
Experience: 10+ years
Job Description:
Must Have Technical / Functional Skills
Primary Skills: Mule ESB, Oracle PL/SQL
Preferred: DataStage
Experience: Demonstrated extensive experience relevant to senior-level application support and development
Role Purpose
We are looking for an experienced Application Support Engineer (L3 Production Support) to support critical enterprise applications in a 24x7 production environment. The role focuses on keeping applications stable, available, and performing well.
Roles & Responsibilities
- Extensive overall IT experience, including hands-on application development experience.
- Provide L3 production support for critical applications and middleware platforms.
- Troubleshoot complex production issues, perform root cause analysis, and identify recurring issues to support permanent fixes.
- Analyze application logs and monitoring data using tools such as Splunk, Dynatrace, or similar monitoring platforms.
- Support production deployments, releases, patching, failover activities, upgrades, and post-release validation.
- Work closely with development, infrastructure, database, network, middleware, and release teams during production incidents and planned changes.
- Support applications running on Linux/Unix and Windows environments.
- Troubleshoot connectivity issues involving DNS, HTTP/HTTPS, SSH, FTP/SFTP, load balancing, and traffic routing.
- Support vulnerability remediation, platform upgrades, patching, and End-of-Life (EOL) remediation.
- Follow established Incident, Problem, Change, Release, Risk, and Compliance Management processes.
- Keep operational documents, support procedures, troubleshooting guides, and knowledge articles up to date.
- Participate in on-call and after-hours production support as required.
- Ability to collaborate across application, middleware, database, infrastructure, and network teams to resolve issues promptly and prevent recurrence.
- Improve monitoring and automate repetitive support activities.
Technical Environment / Preferred Skills
Mule ESB, DataStage, Oracle PL/SQL, Java, TIBCO, IBM MQ, MuleSoft, databases, Linux/Unix, Windows, monitoring tools, and scripting/automation.
Generic Managerial Skills
- Strong communication skills and experience working in an onsite-offshore delivery model.
- Able to coordinate deployments and triage issues.
- Collaborate with development, infrastructure, and business teams to resolve issues and support releases.
- Implement proactive monitoring and alerting to reduce incidents and minimize downtime
Please send your response to Rudreshwar.G@fixitytech.com