Operation Analyst, OCC-MOW, Emerging Talent Intern (Spring)

Description

Position at New York City Transit

Department: Subways

Location: Midtown West, New York, NY

Position Title: Operations Analyst, OCC- MOW, Emerging Talent Intern

Hourly Rate: $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location with a minimum of 20hrs per a week.

OVERVIEW OF DEPARTMENT:

The Operations Control Center (OCC) - Maintenance of Way (MOW) is the central command hub that coordinates all track and infrastructure maintenance work across the MTA subway system. The team supports Superintendents and senior officials on the operations floor and manages incident response, equipment tracking, and daily maintenance coordination.

The intern will support the OCC - MOW team with project management, data, automation, and digital tool work that improves daily operations. They will help build SharePoint sites, Power Automate flows, and Monday.com boards used by the team. The intern will also assist with operational support and gain hands-on exposure to a live transit control center.

RESPONSIBILITIES:

• Build, maintain, and organize SharePoint sites to ensure information is structured properly, workflows are clear, and sites are easy for employees to navigate.
• Use MTA internal systems to review and track system access requests and assist with providing appropriate system access to employees.
• Track and maintain MOW employee information and records, ensuring data is organized, and up to date.
• Document workflows, and business procedures to create clear reference materials and improve process consistency.
• Support MOW personnel with data and reporting requests, helping streamline everyday tasks.
• Assist in creating Power Automate flows to automate repetitive and manual processes and improve operational efficiency.
• Assist with Monday.com and Microsoft 365 tools to organize, track, and report operational information.
• Identify opportunities for process improvement and automation by reviewing existing workflows and recommending more efficient ways to manage data and routine tasks.

PROJECTS:

• Review, reorganize, and improve existing SharePoint sites to create a more structured, user-friendly, and efficient platform for MOW personnel.
• Identify manual and repetitive procedures and develop Power Automate workflows to automate tasks and improve process efficiency.
• Create and document standardized operating procedures for key MOW processes to improve consistency and make training and knowledge transfer easier.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Computer Science, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.