About the role
The Operations Support Associate supports daily service operations by answering incoming client calls, creating accurate service tickets, and ensuring requests reach the appropriate technical team. This role also assists with general office needs, including supplies, organization, and occasional errands. We’re looking for someone personable, proactive and willing to take ownership.
What you'll do
- Answer incoming client calls and provide a professional, helpful first point of contact.
- Ask questions to understand client issues and gather the information technicians need.
- Create accurate, detailed service tickets and route requests appropriately.
- Monitor office supplies, restock shared spaces and coordinate supply orders.
- Help keep the office organized, prepare meeting spaces and run occasional errands.
- Take initiative, follow through on responsibilities and pitch in where needed.
- Other tasks as assigned.
Qualifications
- Strong communication, listening and customer service skills.
- Experience in customer service, administrative support, office operations or a similar role.
- Excellent attention to detail and organizational skills.
- Dependable, responsive and comfortable managing multiple priorities.
- A proactive attitude, willingness to learn, and drive to get things done.
- Ability to work independently while collaborating with technical and nontechnical team members.
Desired Experience and Skills
- Familiarity with ticketing systems, data entry, or documenting customer requests is a plus.
- Experience managing incoming calls across multiple active lines, with the ability to handle fluctuating call volumes and prioritize calls as needed.
- Previous experience with technology in an IT environment helpful, but not required.
- Comfortable using computers and learning new software and business applications.
- Experience tracking supplies, maintaining inventory or supporting day-to-day office needs is beneficial.