How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Various (United States of America)
Job Summary:
The Operational Excellence Specialist facilitates process and performance improvement activities throughout the WMCG Enterprise. This role facilitates performance improvement projects that have been assigned by Operational
Excellence management. These projects may focus on improvement in clinical outcomes, patient safety, cost reduction
and efficiency, revenue cycle, clinical utilization and management, integrated growth and performance management,
and patient/customer experience. Additionally, these projects may be focused on implementation of new and innovative
ways to conduct business and processes.
Core Responsibilities and Essential Functions:
Identifies, collects, analyzes, and summarizes data that relates to assigned process improvement projects
and documents this information in the department project database. Gathers data through collection
methods such as the functional Lean and Six Sigma tools and practices of Flowcharting/VSM, Brainstorm
and Affinity Diagrams, Cause and Effect Diagrams and other tools commensurate with competency and
training.
Under moderate supervision, coordinates performance improvement events/projects by leading small
teams in the use of Lean and Six Sigma methodologies, tools, and other techniques to optimize processes,
eliminate waste, improve quality, and reduce costs.
Stays informed and competent in the most current approaches, methodologies, and evidence-based
practice in the disciplines of Lean and Six Sigma, Project Management and how to apply these principals in a
hospital/healthcare setting.
Actively supports the Department of Operational Excellence in the development of relationships and
strategies for collaboration with hospitals/health staff and patients to promote value-based care delivery.
Supports a culture of Patient and Family Centered Care through projects and activities focused on the
patient experience and is responsive to patients/families concerns and grievances as indicated.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Bachelors Public Health or Bachelors Business Administration/Management or Bachelors Nursing or Bachelors Information Technology or Bachelors Other / Related Field
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
- CSSYB - Certified Lean Six Sigma Yellow Belt within 1 Year
Additional License(s) and Certification(s):
CSSYB- Certified Lean Six Sigma Green Belt Upon Hire Preferred
Required Minimum Experience:
Minimum 2 years a healthcare or business setting with a focus on process and performance
improvement and/or project management. Required or
Minimum 4 years a healthcare or business setting with a focus on process and performance
improvement and/or project management. Preferred
Required Minimum Skills:
Knowledge of Lean and Six Sigma and other continuous process and performance methodologies High
Previous experience working in an Operational Excellence (OpEx), Performance Improvement, Quality, or related department in a healthcare setting Low
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