Operational Success Partner

Overview

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman's health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women's health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

The Operational Success Partner is part of a centralized operational support model responsible for day-to-day Care Center support, issue resolution, project coordination, Practice Manager training, system and workow support, onboarding/offboarding support, technology adoption, and service delivery. This role partners closely with Market Operations leadership, Strategic Growth Managers, and corporate functional teams to ensure Care Centers receive responsive, consistent, and solutions-focused support.

Responsibilities

• Serve as the primary point of contact for operational support requests from Care Centers within assigned markets, delivering exceptional customer service through timely, professional, and solutions-focused communication.
• Manage, prioritize, track, document, and resolve incoming support inquiries through Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining high levels of Care Center satisfaction.
• Develop, coordinate, and facilitate Practice Manager training for operational processes, systems, workflows, tools, and technology adoption to support consistent execution across Care Centers.
• Create, maintain, and continuously improve training materials, user guides, standard operating procedures, communication templates, and best practice documentation to support operational consistency and service delivery.
• Lead and support project management activities for market and company initiatives, including planning, coordination, implementation, communication, and execution of operational projects.
• Partner closely with Strategic Growth Managers to ensure seamless communication, issue resolution, and support for Care Center operations.
• Support onboarding and offboarding activities for Care Centers, providers, and members by coordinating communications, system access needs, workflow readiness, and follow-up actions.
• Collaborate cross-functionally with Revenue Cycle, Information Technology, Human Resources, Credentialing, Accounting, Marketing, and other departments to identify, escalate, and resolve operational issues impacting Care Centers.
• Monitor support trends, case resolution time, service satisfaction, training completion, and case management performance to identify improvement opportunities and strengthen operational service levels.

Additional Responsibilities

Perform other duties and special projects as assigned.

Qualifications

• Bachelors degree preferred, requiring highly developed language and reasoning skills.
• 4+ years experience in a health care organization with broad industry knowledge of patient care management or community-based physician Care Center management.
• Women's health experience is a plus.
• Experience with change management adoption
• Effective communication skills
• Highly developed organizational skills including the ability to work effectively on multiple projects simultaneously to deliver on-time completion.
• Excellent operational and problem-solving skills.
• Attention to detail and ability to work with limited supervision is essential.
• Ability to develop, maintain, and strengthen partnerships with others internally and externally.
• Travel Time Required: 15%

We're here for you-both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here's a look at what we offer:

• Health Coverage

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off

Vacation, personal days, and paid holidays to help you recharge.

• Financial & Retirement Planning

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development

Opportunities and resources to support your career growth.