Operational Support Manager

The Organizational Support Manager (Team Lead) serves as a trusted advisor and strategic business partner to the leadership team, facilitating communication, managing strategic initiatives, and ensuring the execution of the leadership team's vision across the organization. In addition to these responsibilities, this role serves as a team lead and people manager, directly managing team members within the organization and overseeing their day-to-day work, performance, and professional development.

This position combines strategic and operational delivery with formal managerial accountability. The manager sets team priorities, delegates responsibilities, balances workloads, and performs managerial duties, including regular one-on-one meetings, performance reviews, coaching, and staffing coordination. The role requires prior direct people-management experience, expertise in metrics and reporting, organizational skills, attention to detail, and the ability to lead cross-functional initiatives and communicate effectively with stakeholders.

Key Responsibilities

• Strategic Planning: Collaborate with the Director and senior leaders to develop and implement strategic plans, goals, and objectives aligned with the organization's mission and vision. Translate organizational priorities into team plans and individual objectives.
• Operational Efficiency: Identify opportunities to streamline processes, eliminate inefficiencies, and improve operational effectiveness and team productivity.
• Communication: Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication of organizational priorities, goals, and progress. Communicate leadership direction to the team and escalate concerns when needed.
• Metrics and Reporting: Develop and maintain centralized dashboards and reports to track key performance indicators (KPIs), using data analysis and visualization to inform decisions and drive business outcomes.
• Project Management: Oversee the planning, execution, and delivery of strategic projects and initiatives, ensuring timely completion, quality outcomes, and alignment with organizational objectives.
• Workforce Development: Coach and mentor team members, establish individual development plans, identify training needs, and support professional growth and career progression.
• Risk Management: Identify, assess, and mitigate risks that could affect organizational objectives, project delivery, or team capacity.
• Team Leadership and People Management: Serve as the team lead and direct manager for team members within the organization. Establish clear roles, goals, and expectations; assign and delegate work; balance workloads; and hold team members accountable for delivery and quality.
• Performance Management: Conduct regular one-on-one meetings and performance reviews, provide timely and actionable feedback, recognize contributions, and address performance concerns in partnership with leadership and Human Resources, as appropriate.
• Staffing and Managerial Administration: Coordinate hiring and onboarding, identify staffing and coverage needs, and manage work schedules, time-off requests, and related team administration within the role's authority and company policies.

Required Skills and Qualifications

Technical and Professional Skills

• Expert knowledge of project management methodologies, including Agile, Waterfall, or hybrid approaches.
• Strong analytical and problem-solving skills for complex project and operational challenges.
• Excellent written and verbal communication skills.

Leadership and People-Management Skills

• Prior direct people-management experience is required, including responsibility for direct reports, goal setting, work allocation, performance reviews, coaching, and addressing performance concerns. Cross-functional or project leadership experience alone does not satisfy this requirement.
• Demonstrated ability to lead and develop a team, delegate effectively, and manage day-to-day team operations.
• Experience participating in hiring, onboarding, and employee development.
• Proven ability to lead cross-functional teams in a dynamic, fast-paced environment.
• Outstanding facilitation, negotiation, and conflict resolution abilities.
• Demonstrated success in managing competing priorities, deadlines, and budgets.

Industry Experience

• 8+ years of experience in a leadership role, preferably in a technology or operations environment, including prior experience in a formal managerial role.
• Prior experience in strategic planning is required, including developing objectives and key results (OKRs), defining key performance indicators (KPIs), setting measurable targets, aligning team plans with organizational priorities, and reviewing progress to adjust plans.
• Experience managing enterprise-level projects with multiple stakeholders and large budgets, such as $1 million or more.
• Familiarity with regulatory requirements and compliance standards relevant to the industry, such as the General Data Protection Regulation (GDPR) for information technology or Food and Drug Administration (FDA) requirements for healthcare.

Education and Certifications

• A bachelor's degree in Business Administration, Management, Computer Science, Engineering, or a related field is required.
• A Master of Business Administration (MBA) or a similar graduate degree is highly desirable.
• Project Management Professional (PMP), Certified Scrum Master (CSM), or a relevant certification is strongly preferred.

Additional Requirements

• Ability to travel 10-25% to client sites or other company locations as needed.
• Flexibility to work extended hours or weekends when project timelines require.
• Commitment to fostering an inclusive, supportive, and collaborative work environment.

Salary Range

$92,880.00 - $154,800.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law